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Veterinary Technician Hospital Supervisor
4 months ago
**THIS POSITION IS LOCATED IN PHOENIX. COMPANY TO PROVIDE RELOCATION ASSISTANCE**
What we are looking for:
We are actively seeking a leader who can inspire others by setting a positive example and upholding our core values. This individual will play a crucial role in ensuring that all associates are held accountable to our shared principles and maintain a culture of integrity.
The Technician Supervisor reports to and works in partnership with the Practice Manager to ensure quality of care and clinic goals are met and maintained. This includes but is not limited to surgical efficiency, technician compliance, client satisfaction and clinic success. The Technician Supervisor is the primary point of contact for technician issues and business communications for their unit. As supervisor, you will work alongside your team guiding and educating them on our standard operating procedures.
This opportunity is for our Hospital located in Mesa. The team is made up of 8 surgical veterinary technicians including 1 lead nurse and 2 DVM's. Working closely with the Practice Manager, you will be responsible for this 2 doctor practice in a network of 6 clinics.
Our ideal candidate would be:
- Passionate about animal care and helping pets in need
- A person of INTEGRITY. Do what you say, say what you mean
- Natural problem solver; able to make appropriate judgment calls when needed and able to deescalate conflict
- A STRONG, CLEAR communicator, both written and verbal
- Skilled in multitasking and time management.
- Attention to detail
- Has previous Supervisor/Nurse Management experience (required)
- Bilingual (Spanish and English) preferred but not required
Primary Responsibilities:
- Ensure accountability of all clinical staff against set roles and responsibilities using performance improvement plans as needed
- Identify gaps in technician knowledge, take ownership to bring them up to standard
- Quarterly technician skills assessments
- Train new medical staff in accordance with company guidelines and expectations
- Identify inconsistencies in unit procedures and create unit continuity to company practices
- Conduct staff meetings on a regular cadence to ensure an efficient and positive work environment is maintained
- Handling unit specific issues and problems (staffing, mechanical, equipment, customer, etc)
- Auditing daily and weekly unit schedules for inconsistencies
- Auditing patient notes to ensure detailed compliance and thoroughness
- Active liaison between Leadership team and technician staff
- Veterinary Technician Duties
Measure of success:
- Revenue per nurse hour
- Hospital production
- Full capacities on calendar
- Fully staffed/trained unit
- Unit scorecard score of 80% or better
- Employee turnover rate less than 5%
- Monthly Employee happiness score of 90% or better
What we’ll offer in return:
- 36-40 hours per week
- 4 day work week (Monday-Thursday)
- No weekends
- Opportunity to be part of a small team that provides exemplary service to communities, pets and their owners. Feel good about the difference you're making
- Great Benefits (Health, Vision, Dental, 401K, Employee Discounts, PTO and MORE)
- We support your growth professionally and offer regular CE opportunities.
- Career advancement opportunities. We are a growing company.
Who we are:
Since opening in 2016, Dr. Kelly’s has grown from one mobile unit to now offering a traditional building setting with multiple locations. We are proud to cover both the Phoenix and Tucson metro areas with more on the way
We provide over 20,000 low-cost and free pet surgeries to our community each year. At Dr. Kelly's we are here to help fill the gap for owners looking for quality care without the significant burden of cost. We do this by standing on our 5 core values to help guide us: Compassion, Educate, Integrity, Make It Right, and Take Ownership.
Dr. Kelly's Surgical Unit is a family owned, fast growing, surgical veterinary practice. We believe in doing what is right for the patient first and foremost. As a customer-centric company we foster a supportive environment focused on providing a judgment free zone for owners. We offer affordable, compassionate, and convenient surgical solutions to pets and their parents.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Relocation assistance
