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Customer Experience Steward

3 months ago

Burnet, United States JBar Enterprises Full time
Job DescriptionJob DescriptionJBar Enterprises, LLC is looking to add an Inside Sales Steward to our ever-growing team.  The Inside Sales Steward is the first point of contact to JBar for many of our customers. We’re searching for a person who has outstanding customer service and sales skills, can multitask, is outgoing, and looks for opportunities to help connect people to our other services.

Job Details

  • Job Type: Full-Time
  • Pay: $18.00 per hour
  • Schedule: 8:00am to 5:00pm Monday through Friday
  • Location: Burnet, Texas

Benefits

  • 7 days Paid time off per year (12 days after 2 years of service)
  • 8 Paid holidays per year
  • 401(k) with 3% match
  • Health, Dental, Vision, Accidental and Disability Insurance
  • Personal Financial Coaching (optional)
  • 3rd party counseling services available for all employees and their immediate families (optional)

Essential Duties

  • Answer all incoming phone calls - assist customers and transfer as appropriate
  • Follow all procedures created for Inside Sales Steward 
  • Ascertain the customers needs, educate on our products and procedures
  • Send/Receive Rental Agreements
  • Gather information to enter new customers
  • Document & record all specified data required for accurate metric reporting 
  • Utilize ProSoft for documentation and reporting
  • Refer customer issues that cannot be resolved to the appropriate Principal Steward
  • Complete special projects as requested by Principal Sales Steward
  • Lead generating and qualification
  • Meet or exceed sales targets and quotas
  • Market and product knowledge
  • CRM use and proficiency in updating deals
  • Sales automation such as Linkedin and Facebook
 

Typical Day to Day Activities

  • Return all emails within the hour
  • Review CRM tool and follow up on leads with notes and follow up actions
  • Call out to customers who are not doing business with J Bar (cold calling)
  • Answer incoming calls and upsell customers on ALL of J Bar’s offerings
  • Attend trainings and meetings

Education & Experience

  • High school diploma or general education degree (GED)
  • Basic Computer Skills (email, internet, word processing)
  • 3 to 5 years related experience and/or training in customer service preferred

Skills and Physical Requirements

  • Dependable attendance and punctuality are necessary to perform the essential job duties. 
  • Ability to sit at a desk for extended periods
  • Strong communication skills
  • Customer service and sales experience
  • Organized 
  • Excellent phone etiquette
  • Email Correspondence
  • Keyboard Speed 40 wpm

After reviewing the job description above, please take a minute to review our mission, vision, and values. We look forward to meeting you in an interview soon 

About Us:

J Bar is a rapidly growing rental service company based in Burnet, Texas. With an average yearly growth of 26% yearly for the last 3 years, J Bar is on a steady trajectory to the top of our industry J Bar’s goal is not just to be a major player in our industry, but to be the premier employment destination in the Texas Hill Country Our mission, vision, and core values are not just something that we post on a wall and then forget about. We don’t view our employees as a means to build our profits. We view our profits as a means to build our employees both personally and professionally.
 

Before applying, please take a minute to review our mission, vision, and values. We look forward to meeting you in an interview soon 

The Mission of J Bar Enterprises, LLC is to serve our employees, customers, and the community by living out the example that Jesus set when he washed the feet of those around Him.

Vision Statement:

SERVE. EMPOWER. GROW.

At J Bar, our vision is encapsulated in three powerful words: Serve, Empower, Grow. These principles define our approach to various relationships within our organization and the wider community. We strive to serve others with humility, compassion, and a heart for making a positive impact
 

Core Values: 

Servanthood: There is nobody we are too good to serve.

Excellence in the Ordinary: We are faithful in the little things

Self-Employed Mentality: This is not a J-O-B. We all act like we own the business.

Family: We balance family and working hard.

Honest Communication: We broadcast information to team-members with integrity.

Overcomer: We find solutions, not excuses.

Drug free workplace.

You may be required to undergo a background check, a credit check, motor vehicle record check, and drug/alcohol screening depending upon the position for which you are applying.  J Bar Contractor's Services will ensure that all background, credit, motor vehicle record checks, and drug/alcohol screenings are conducted in compliance with applicable federal and state statutes

J Bar Contractor's Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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