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Regional IT Services Lead

4 months ago

Spartanburg, United States Alfred H Knight Group Full time
Job DescriptionJob DescriptionSalary:

WHAT IS ON OFFER


Alfred H Knight has an exciting opportunity for a Regional IT Services Lead to join our team based in Spartanburg, South Carolina. You will be responsible for providing support to all business lines in the Region (USA and Canada), acting as a central IT’s representative to ensure alignment with key initiatives.  This position supports day-to-day IT function and maintenance of infrastructure throughout the Region.


ABOUT US


Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.


We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.


DO YOU HAVE WHAT IT TAKES?


To be successful at Alfred H Knight you will need to display the following:


REQUIRED KNOWLEDGE AND WORK EXPERIENCE


Essential

 

  • Excellent attention to detail, with a methodical troubleshooting and problem-solving mindset.
  • Exemplifies and promotes high levels of customer service values and principles.
  • Excellent communication skills (written and verbal).
  • Strong organizational skills and attention to detail.
  • Ability to work to and meet project timeframes.
  • Hands-on mindset and can-do attitude.


Required Work Experience

 

  • Four or more years in a similar role with proven experience in IT Support and systems administration.
  • Demonstrable experience managing stakeholder expectations.
  • Experience using Asana and ITSM Software such as Halo ITSM or Freshservice.
  • Google Workspace (Gmail, Google Chat, Google Doc) is preferred, but equivalent experience with Office 365 will be considered.
  • Experience working with Windows environments (Windows 10, 11, Server).
  • Experience working with and troubleshooting various network technologies.
  • Android Mobile and Apple iOS experience.
  • Microsoft Office 2016, 2019, and 365.
  • Mitel VOIP or equivalent phone systems.
  • Experience using Mobile Device Management Solutions such as AirWatch.
  • Windows 10/11 Deployment (Intune/AutoPilot/SCCM/WDS).
  • Knowledge of CItrix, VMWare, or CIsco / Meraki Technologies (advantageous).
  • Understand IT Security best practices in general and those pertinent to the North American entities.


Required Qualifications


  • High school diploma or equivalent required.
  • College degree preferred, but will consider relevant work experience or technical training in lieu of a degree.
  • Fluent English required, French is a plus.
  • Experience with laboratory instrumentation is a plus.


Travel/Rotation Requirements

  • Some occasional travel in the US and Canada may be required to support operations in the Region (passport required for Canadian travel and will be supported by the business if not already obtained).
  • Potential for international travel to meet and work with central IT (HQ is based in Prescot, UK).


BENEFITS


  • 401K. You can elect to make pre-tax contributions of between 1% to 84% of eligible earnings. The company contributes 3% of salary per annum. 
  • Medical. Yourself only - fully Company funded (dependents coverage is available at the employee’s cost).
  • Dental. Yourself and dependents - fully Company funded.
  • Life Insurance. $80,000 total (as long as you are employed by AHK).
  • Disability Insurance. Long-term disability insurance is available at low cost to employees.
  • Vision. Vision insurance is available at low cost for employees and dependents which is paid through payroll draft.
  • AFLAC. Several supplemental programs are available to employees at their own cost.