Guest Services Manager

4 months ago

Brainerd, United States Madden's On Gull Full time
Job DescriptionJob DescriptionSalary:

Madden's is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Madden’s has distinguished itself by an emphasis on gracious hospitality, quality, and diversity. Our philosophy is simply to provide the best that Minnesota has to offer. Madden’s is currently seeking a Guest Service Manager to oversee guest service staff and operations.


Duties and Responsibilities:

  • Plans and coordinates Resort Social groups.
  • Works in conjunction with all departments to ensure guest satisfaction.
  • Makes restaurant reservations and refers large parties to the appropriate manager.
  • Uses suggestive selling techniques to sell rooms and promote other services.
  • Answers all in-house phone calls.
  • Works closely with housekeeping to ensure a prompt check-in/out process.
  • Operates the Property Management System (V1) and Microsoft Office applications.
  • Maintains knowledge of room types, room and package rates and availability
  • Maintains awareness of daily activities and meetings by review of the event schedule/BEOs
  • Verifies all cash and credit control procedures are adhered to.
  • Reviews daily arrivals report ensuring special comments/requests and VIPs are handled appropriately.
  • Ensures that all faxes, gift/luggage deliveries, guest amenities are delivered in a timely manner and assists in the coordination of resort transportation.
  • Answers/handles guest questions, comments, and concerns within 15 minutes of initial request
  • Handles all guest complaints and compliments then follows up to ensure satisfaction.
  • Responsible for checking guests in and out of the resort.
    • Computes and processes all guest folios, room charges, and statements.
    • Issues room keys, guest ID cards and resort information in a timely manner
  • Assists Managers in overseeing Guest Service Agents and Housemen ensuring daily checklists are completed.
  • Assists in the smooth operation of the Madden outlets at night.
  • Assists in the training and development of all staff members.
  • Continue to evaluate the performance of all staff, ensuring that they maintain high professional standards.
  • Assist in Reservations Department of Guest Services
  • Conducts shift briefing, reviewing the day’s activities with all staff on duty.
  • Assists in budget monitoring.
  • Attends Safety meetings & department meetings as required.
  • Maintaining and ensuring a safe and clean working environment
  • Reports any unusual occurrences or requests to the designated manager.
  • Retains knowledge of all safety and emergency procedures
  • Understands that business demands sometimes result in different shift patterns.
  • Regular and reliable attendance
  • All other duties as assigned.
  • Assists in scheduling guest service Staff.


Skills and Abilities:

  • Ability to deliver a high level of professional standards, with assistance from the Employee Guidelines
  • Knowledge and understanding of the resort as whole.
  • Must be able to answer questions regarding the resort and the Brainerd Lakes
  • Should have a strong sense of multi-tasking and organizational skills.
  • Excellent communication skills.
  • Basic reading and math skills.
  • Knowledge of basic computer operations.
  • Able to type 30+ wpm.
  • Must be able to keep a calm professional manner under stressful situations.
  • Maintains a proactive “Can Do” attitude.


Education/Experience:

  • High school diploma/GED preferred.
  • 1 Year of guest service or other relevant experience or education required.
  • Valid Drivers license required


EEO Statement

Madden’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.  Our organization will take affirmative steps to ensure that all of our company’s employment practices are free of discrimination. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.

  • Guest Services Associate

    3 weeks ago

    Brainerd, Minnesota, United States Cragun Corporation Full time

    Job OverviewAre you passionate about enhancing guest experiences? Cragun Corporation is seeking enthusiastic, personable, and self-motivated individuals to become part of our Front Desk Team. This role is pivotal as it serves as the initial and final point of contact for our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Welcome...

  • Guest Services Housekeeper

    3 weeks ago

    Brainerd, Minnesota, United States Maddens Full time

    Position: Seasonal HousekeeperCompany: MaddensLocation: Brainerd, MinnesotaExperience Level: Entry-levelJoin our prestigious resort, renowned for its commitment to excellence in hospitality. At Maddens, we pride ourselves on providing a memorable experience for our guests, offering a range of activities from golf to lakeside spa treatments.Compensation:...

  • Guest Services Team Member

    4 weeks ago

    Brainerd, Minnesota, United States Cragun Corporation Full time

    Job OverviewAre you passionate about enhancing guest experiences? Cragun Corporation is seeking enthusiastic, friendly, and motivated individuals to become part of our Front Desk Team. As the initial point of contact for our guests, you will play a crucial role in ensuring a memorable stay. Our team is dedicated to providing exceptional service, and we take...

  • Guest Services Team Member

    4 weeks ago

    Brainerd, Minnesota, United States Cragun Corporation Full time

    Job OverviewAre you passionate about creating memorable experiences for others? Cragun Corporation is seeking enthusiastic, personable, and motivated individuals to become part of our Front Desk Team. This role is crucial as it serves as the first and last point of contact for our guests, ensuring their stay is enjoyable and seamless.Key...

  • Guest Services Coordinator

    4 weeks ago

    Brainerd, United States Madden's Full time

    Madden's Resort is seeking a dedicated individual to fill the role of Guest Services Coordinator. This position is ideal for those who thrive on delivering exceptional hospitality and enjoy engaging with guests.Key Responsibilities:Oversee the entrance and exit points to ensure that only authorized individuals gain access.Guide guests to their appropriate...

  • Guest Services Team Member

    3 weeks ago

    Brainerd, Minnesota, United States Cragun Corporation Full time

    Job TypeFull-time, Part-timePosition OverviewAre you passionate about creating memorable experiences for others? Cragun Corporation is seeking enthusiastic, friendly, and motivated individuals to become part of our Front Desk Team. This role is essential as it represents the first and last point of contact for our guests, ensuring their stay is enjoyable and...

  • Guest Services Team Member

    4 weeks ago

    Brainerd, Minnesota, United States Cragun Corporation Full time

    Job TypeFull-time, Part-timePosition OverviewAre you passionate about enhancing the experiences of others? Cragun Corporation is seeking enthusiastic, personable, and self-motivated individuals to become part of our Front Desk Team. As the initial point of contact for our guests, our front desk team plays a crucial role in creating memorable experiences. We...

  • Resort Guest Services Agent

    3 weeks ago

    Brainerd, Minnesota, United States Madden's On Gull Full time

    Job SummaryMadden's On Gull is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key ResponsibilitiesGuest Check-In/Check-Out: Process guest...

  • Customer Service Associate

    3 weeks ago

    Brainerd, Minnesota, United States Madden's On Gull Full time

    Job SummaryMadden's On Gull is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key ResponsibilitiesGuest Check-In/Check-Out: Process guest...

  • Food Service Professional

    1 week ago

    Brainerd, United States Perkins Restaurants Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Server to join our team at Perkins Restaurants. As a Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.Key ResponsibilitiesProvide friendly and efficient service to guests, ensuring their needs are met...

  • Customer Service Associate

    3 weeks ago

    Brainerd, United States Perkins Restaurants Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Server to join our team at Perkins Restaurants. As a Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.Key ResponsibilitiesProvide friendly and efficient service to guests, adhering to company policies...

  • Front Desk Team Associate

    2 weeks ago

    Brainerd, Minnesota, United States Cragun Corporation Full time

    Job SummaryCragun Corporation is seeking a highly motivated and customer-focused Front Desk Team Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.Key Responsibilities:Guest Registration and Check-In/Check-Out:...

  • Outside Service Representative

    2 weeks ago

    Brainerd, Minnesota, United States Madden's On Gull Full time

    Job SummaryMadden's On Gull is seeking a highly skilled and customer-focused Outside Service Representative to join our team for the Fall 2024 season. As a key member of our resort staff, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable experience at our award-winning resort.Key...

  • Outside Service

    2 months ago

    Brainerd, United States Madden's On Gull Full time

    Job DescriptionJob DescriptionSalary: Madden's is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of...

  • Service Technican

    3 months ago

    Brainerd, United States Schroeders Home Services Full time

    Benefits: 401(k) matching Bonus based on performance Company car Company parties Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Schroeders is a top provider of appliances, plumbing, HVAC...

  • HVAC Service Technician

    4 weeks ago

    Brainerd, United States Schroeders Home Services Full time

    Replies within 24 hours About Us: Schroeders Home Services is a leading provider of HVAC and plumbing services in the Brainerd Lakes Area. We are expanding our team to meet the growing demand for high-quality HVAC services. We are committed to providing exceptional service and building long-term relationships with our customers. Job Description: We are...

  • Dining Service Associate

    2 weeks ago

    Brainerd, Minnesota, United States Edgewood Healthcare Full time

    About the RoleWe are seeking a skilled and compassionate Dining Assistant to join our team at Edgewood Healthcare. As a Dining Assistant, you will play a vital role in providing exceptional dining experiences for our residents and guests.Key ResponsibilitiesFood Preparation and Service: Prepare and serve nutritious meals to our residents and guests, ensuring...

  • HVAC Service Technician

    4 months ago

    Brainerd, United States Schroeders Home Services Full time

    Job DescriptionJob DescriptionAbout Us:Schroeders Home Services is a leading provider of HVAC and plumbing services in the Brainerd Lakes Area. We are expanding our team to meet the growing demand for high-quality HVAC services. We are committed to providing exceptional service and building long-term relationships with our customers.Job Description:We are...

  • Event and Banquet Services

    2 days ago

    Brainerd, United States Cragun Corporation Full time

    Job Type Part-time Description Turn those important moments into memories with us on our Event and Banquet Services team! Work FUN weddings, banquets, tournaments and more at our Cragun's Resort. We are looking for multiple passionate and motivated people to elevate our guest experience! Primary responsibilities include preparing venues and conference rooms,...

  • Customer Service Representative Driver

    1 week ago

    Brainerd, Minnesota, United States Aramark Uniform Services Full time

    **Job Summary**Aramark Uniform Services is seeking a highly motivated and customer-focused Customer Service Representative Driver to join our team. As a key member of our sales and service team, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and driving sales growth.**Key...