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Bilingual Customer Service Associate

4 months ago

Bakersfield, United States Rojas Solutions Full time
Job DescriptionJob Description

Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Bilingual Customer Service Associate position might be what you are looking for 

Rojas Solutions is a small, but mighty marketing and consulting firm. We specialize in expanding our client’s business growth through direct-to-consumer interaction. We improve the way that our clients interact with their consumers by utilizing imaginative techniques that have shown actual results. Our ability to provide a positive experience for consumers and our substantial growth achievements is why we continue to acquire more clients and thus the need for additional support through hiring a new Bilingual Customer Service Associate. 

We always put quality over quantity, so we carefully evaluate every application that we receive to ensure we are building the best possible Bilingual Customer Service Associate team to achieve our goals. All of our goals revolve around growth Continuously achieving growth and expansion for our clients, which range from telecommunication titans to Government-funded outreach programs. But we also seek personal and professional growth for every Bilingual Customer Service Associate on our team, which is why we have opportunities for fast advancement into management roles. 

APPLY NOW AND BECOME OUR NEXT BILINGUAL CUSTOMER SERVICE ASSOCIATE 

Daily Responsibilities for our Bilingual Customer Service Associate:

  • Deliver friendly customer service while providing information about the products and services to existing and potential customers
  • Troubleshoot, and overturn customer objections and questions while maintaining a positive and professional attitude
  • Maintain up-to-date and accurate records of all customer interactions and personal information 
  • Cultivate a knowledge base on all products and services to draw on customer interactions
  • Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives 

Wanted Qualifications for our Bilingual Customer Service Associate:

  • 1-3 years working as a customer service associate, sales representative, or experience in a retail, restaurant, or hospitality environment 
  • Ability to interact with customers in both English and Spanish is a plus
  • Above-average emotional intelligence and people skills
  • Ability to work independently or in a team setting
  • Desire to work in a fast-paced customer service environment and the ability to multitask
  • Exceptional work ethic 
  • Self-starter with a desire for professional growth and development
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