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Customer Service

4 months ago

Exton, United States Innovative Solutions and Support Full time
Job DescriptionJob Description

Essential Duties and Responsibilities:

The Customer Service Repair Administrator is responsible for the research and administration of customer work order requirements and repair station work packages.  

• Generate repair quotes for aircraft component repairs and upgrades and forward quotes to customers for approval.

• Review customer purchase orders to determine proper due dates, repair actions, and any customer specific instructions relating to individual units

• Interact with customers via phone, fax, email, to support status requests, pricing quotes, product exchanges/loaners, and customer questions.

• Track repair units within the company and to assure that the work orders are prioritized according to the proper guidelines.

• Perform incoming visual receiving inspections of repairable units

• Interact with customers to minimize any issues or concerns with customer claims, warranty status, pricing, etc.

• Create and close out work orders in MRP system

• Completing component repair records administration, record retention and archiving.

• Aircraft component history research and generation of repair work packages

• Maintain component repair records in serial number and repair databases.

Education and/or Work Experience Requirements:

• High school diploma or GED required

• Associate degree strongly preferred

• 3-5 years of Aviation experience preferred

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

• Excellent computer proficiency (MS Office – Word, Excel and Outlook)

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Skills needed to be successful in this role:

• You will need excellent communication skills

• A logical way of thinking that facilitates organization of required repair elements

• Ability to process large volumes of data

• Acute attention to detail

• The ability to work well under pressure

• You must be able to work on your own initiative and continually seek improvements.

• Good problem-solving skills with the ability to prioritize work as necessary

Physical Requirements:

• Must be able to lift up to 40 lbs.

• Must be able to see figures on a computer monitor as well as small print on unit labels.

• Although the majority of the day will be spent seated in front of a computer operating a keyboard, it will also be necessary to walk around the facility and may also include standing, bending and reaching.

Innovative Solutions & Support (IS&S) is an Equal Employment Opportunity and VEVRAA Employer. IS&S is committed to Equal Employment Opportunity and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, IS&S is committed to Companywide affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex national origin, protected veteran status or disability.