Field Project Technician

4 months ago

Fletcher, United States Pella Windows and Doors of North Carolina and Southwest Virginia Full time
Job DescriptionJob Description

It takes a team. We're passionate about what we do, and we're looking for people who share our passion - Join the Pella NC Family


Pella Windows and Doors of North Carolina and Southwest Virginia is looking for a Field Project Technician in the Asheville area. We are seeking confident, enthusiastic team players who thrive on a challenge, are customer focused and detail oriented to join our team. If you are self-motivated, able to multi-task and be a problem-solver this may be the job for you


JOB SUMMARY:

The duties of the Field Project Technician are to oversee the field operations for replacement window and door projects. The Field Project Technician communicates directly between homeowners, installers, and the sales team to ensure projects are completed satisfactorily.

JOB DUTIES AND RESPONSIBILITIES:

  • Meet installers at job sites and introduce to customers, re-emphasize the installation process, discuss all pertinent issues, and verify sizes and attributes while setting customer expectations.
  • Respond to contractors and installers for assistance at the job site, assist the contractor, or installer when needed. Follow the recovery process set by management.
  • Will inventory and inspect delivered products to make sure all products has been received for the job.
  • Trouble-shoot problem installations and report findings to the Installation Manager and Sales Reps as needed.
  • Make minor service repairs when possible and assist service technicians as needed.
  • Complete all assigned reporting responsibilities accurately, and in a timely manner.
  • Visit every project at a minimum of one time and complete all necessary tasks to include walkthrough
  • Must be able to manage your calendar and demands daily.


JOB QUALIFICATIONS:

  • High School Diploma or equivalent.
  • Building/contractor knowledge helpful.
  • Excellent organizational, social, and customer focus skills are necessary along with good user skills with Microsoft Word, Excel, and PowerPoint applications.
  • Outgoing and highly motivated personality.
  • Excellent communication and interpersonal skills.
  • Work independently with little supervision. Build a complete product knowledge base.
  • Ability to lift product, assist with service, and make minor repairs to product.

Benefits

  • Competitive Compensation
  • 401k/ 401k Matching- 50% up to 6% after 1 year of employment
  • Profit Sharing
  • Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
  • 9 Paid Holidays
  • Vacation/PTO
  • Life Insurance

Why work for Pella Windows and Doors of North Carolina and Southwest Virginia?

  • Culture- We are a team-oriented company. We believe in our employees and strive to improve the lives of those we touch.
  • Benefits- Comprehensive benefit packages
  • Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
  • Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.

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