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Technical Specialist LCI

4 months ago

Coppell, United States Global IID Parent LLC Full time
Job DescriptionJob Description

TITLE: Technical Specialist

REPORTS TO: Quality Control Manager

SUMMARY:

Responsible for configuring and troubleshooting related IID hardware and software. Follow technical processes

to Calibrate, QC and troubleshoot product in a process driven environment. Resolve technical issues through

electronic medium such as email or phone.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following – other duties may be assigned:

• Configuring related equipment

• Following process documentation

• Identify, resolve and advise on operational issues

• Work with custom PC applications

• Document events using software tools

• Update procedural documents and inventories

• Analyze equipment with the help of diagnostic tools and procedures

• Resolve recurrent problems and difficulties

• Coordinate equipment replacement

• Identify technical issue and resolve the problem via phone, email or any other electronic medium

QUALIFICATIONS:

• Proficient in using PC applications such as web browsers, e-mail, etc

• Ability to work efficiently, independently, and respond promptly

• Good communication and organization skills are essential

Low Cost Interlock, Inc:

Job Description

Technical Specialist

Revision 002


• Should be able to analyze and interpret technical procedures and process documentation

• Problem analysis and problem-solving skills

• Knowledge of word processing and browser-based software

• Detail oriented

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters

while performing the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions. The physical requirements of this job include,

but are not limited to:

• Ability to work 8 hour shifts between the hours of 5:00am through 8:00pm daily.

• Ability to walk to different parts of the office throughout the day.

• Ability to walk unassisted up and down stairs multiple times throughout the day.

• Utilization of a headset and keyboard throughout the day.

• Ability to sit for extended periods of time.

• Ability to lift items weighing up to 20 pounds.

• Ability to work in large groups.

• Ability to multi-task while handling phone calls with customers.

Overtime is required occasionally, and regular interruptions require flexibility and a willingness to modify plans

and behavior.