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Care Coordinator Supervisor

4 months ago

Spokane, United States Excelsior Wellness Full time
Job DescriptionJob DescriptionSalary: $22.50 - $30.29

Excelsior Wellness Center serves a broad and diverse base of individuals and families with the primary aim of identifying goals and making positive steps toward accomplishing them. In our community, we are advocates and hold fast to the belief that children and families have the potential to be safer, stronger, and more satisfied in the lives they lead.


The Care Coordinator Supervisor works with a multi-disciplinary team including therapeutic recreation specialists, youth and family partners, and education and healthcare professionals to engage and support families. This position provides a collaborative forum to engage a variety of child-serving partners and advocate for the needs of individuals and their families to support the family remaining together and to improve the safety and satisfaction in their lives. This role provides direction in the development and implementation of cross-system care plans that are designed to help the youth and family avoid out-of-home placement and end multi-system involvement. The supervisor will continue to carry a caseload while providing ongoing coaching supervision and support to Care Coordinators. The supervisor will also assist the Director of Care Coordination, in the oversight and day to day management of identified Care Coordinators.

 


How to Qualify:

1. High School Diploma required, BA in counseling or related field preferred.
2. Registered Agency Affiliated Counselor Credential or ability to become registered within 60 days required.
3. Comprehensive knowledge of community resources and public systems.
4. Previous supervisor experience preferred.
5. Minimum three years of working with youth and families.
6. Exceptional communication and interpersonal skills.
7. Must have strong multitasking and organizational skills.
8. Ability to work in a fast-paced environment and make ethical and safe decisions.
9. Ability to manage individual stress and perform essential job functions in a safe and professional manner.
10. Must be able to pass a criminal background check.
11. Must be 21 years or older.
12. Valid state driver’s license.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.


Core Responsibilities Include:

1. Provides the direction in the development and implementation of community resource programs to achieve desired outcomes for children and families.
2. Understands and actively promotes WISe programs throughout the county, identifying ways in which efforts aimed at improving outcomes for children and families can be coordinated.
3. Recognizes barriers that occur in a system of care and develop and implement practices necessary to sustain system of care improvements.
4. Assesses opportunities and barriers to achieve WISe services across all systems.
5. Develops long and short-term goals and objectives for the development and implementation of agencies WISe program services across all systems of care.

6. Seeks opportunities to effectively communicate with the public and private child and family serving agencies to share information about the program.
7. Serves as liaison between all child and family serving agencies and the WISe treatment team.
8. Coordinates cross-agency communication and planning issues as needed.
9. Directly supervises and coaches Care Coordinators helping develop their skill as they support families in the community; assists and supports effective onboarding of new Care Coordinators.
10. Has the ability to monitor and report Care Coordinator data so it aligns with program and agency standards.
11. Provides administrative assistance as needed to ensure effective program operations; ensures clear communication with direct supervisor to provide suggestions and feedback on program enhancement initiatives.
12. Provides transportation when taking clients/families to activities, shopping centers, school, court, family visits, etc.; drives company vehicles when transporting clients and families.
13. Attends and actively participates in weekly meetings.
14. Complete all required training and demonstrates competency in skills necessary for role.
15. Is aware of and available to all WISe services as needed for additional support in periods of crisis.
16. Conducts necessary trainings as needed and directed by supervisor.
17. Maintains professionalism and unity when communicating with clients, their families, and other representatives; preserves client confidentiality at all times.
18. Attends and actively participates as a representative of Excelsior and its subsidiaries in meetings, both internal and external.
19. Effectively represents Excelsior in the community, to include but not limited to the City of Spokane, the State of Washington and other venues as attended.
20. Adheres to organizational ethical standards, policy and procedures, mission, vision, and values.
21. This position description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties, across other Excelsior subsidiaries, as assigned.


Supervisory Duties:

This position provides direct supervision to the following:

  • Care Coordinators


What We Offer:

At Excelsior Wellness we provide an excellent medical (Providence +Cigna), dental (Lincoln) and vision (VSP) package

  

The medical plan has the following monthly premium and responsible deductible. Dental and vision premiums are covered in this.

  • Employee only: $0 monthly premium/ $250 deductible.
  • Employee & child(ren): $0 monthly premium/ $500 deductible.
  • Employee & Spouse: $50 monthly premium/ $500 deductible.
  • Employee & Family: $50 monthly premium/ $500 deductible.

 

On average, Excelsior Wellness employees can save $1200 to $8700 annually on premiums and an impressive $1250 to $6000 on deductible expenses compared to other businesses in our area.

 

But our commitment to your well-being doesn't stop there. We provide a range of additional benefits, including retirement with employer match, employer-paid life insurance, generous PTO, 11 paid holidays, free access to learning platforms, employer-paid licensing fees applicable to your role, professional development courses, and more.

 

At Excelsior Wellness, we believe in giving our employees the best resources to succeed both in and out of the workplace. Our employee benefits package is just one piece of that puzzle.

 

“Being in the insurance industry for over 30 years, I can tell you the Excelsior Wellness Employee Benefit Plan is one of the best out there.   The leadership team’s thoughtful approach to crafting a plan with little to no cost for employees and their families is remarkable and very rare.   Each year they look at new ways to achieve a higher goal for the benefit of their team which speaks volumes of the culture there.  They truly care about the individual and strive to remove as many barriers as possible to support and achieve a better health and well-being model.   We are very proud to partner with such a great organization for their benefit plan.”


Joshua Peterson, RHU

Sales Executive, Employee Health & Benefits

PayneWest Insurance, MMA Northwest Region

 

 Visit our website at www.excelsiorwellness.org to learn more about our organization.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.