Technical Product Specialist

4 months ago

Dundalk, United States ITW Food Equipment Group Full time
Job DescriptionJob DescriptionCompany Description

Founded in 1912, Illinois Tool Works Inc. (NYSE: ITW) is a diversified, Fortune 200 manufacturing company that delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety of industries. Ranked among Fortune Magazine’s most admired companies, the company focuses on solid growth, improving profitability and strong returns across its worldwide platforms and divisions. These divisions serve customers and markets around the globe, with a significant presence in developed as well as emerging markets.

Illinois Tool Works (ITW), a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $15.9 billion in 2022.

 Vulcan Equipment Division
For more than 150 years, Vulcan has been recognized by chefs and operators around the world as the best-in-class supplier for premier, energy-efficient foodservice equipment. Trusted for durable design, precision performance and state-of-the-art innovation, professionals rely on Vulcan equipment to produce spectacular culinary results each and every time. 

SCOPE:

The Technical Product Specialist provides detailed technical support and product knowledge to marketing/salespeople, field service technicians, and end users from an engineering and troubleshooting perspective.

 

 

Job Description

Job Duties:

  • Provide extended equipment technical support to relevant servicers.
  • Understands/defines customer needs or problems.
  • Understanding of customer retention concepts
  • Recognizes quality assurance issues from the field.
  • Supports development of solutions that address customer needs.
  • Works closely with Parts and Service organizations
  • Helps with guiding and managing service training.
  • Helps update product literature and documentation including manuals.
  • Works independently with little supervision while managing difficult and high-pressure customer situations.
  • Goes to customer sites from time to time alone or with salespeople and/or engineers.
  • Helps engineering with testing and new product development in the lab

 

Qualifications

Job Requirements:

  • Must demonstrate professionalism in interactions with customers and field technicians.
  • Must have a desire to learn a diverse set of products and continually improve product knowledge.
  • Ability to effectively resolve customer issues and defuse conflict.
  • Strong mechanical, electrical, and computer competency
  • Experience with electrical and mechanical assemblies
  • Read/interpret electrical schematics
  • Familiarity with test equipment
  • Good organizational/record-keeping skills
  • Must be a team player.
  • Ability to multi-task
  • Attention to detail.
  • Willingness to travel, including international (passport required)
  • Must be able to work from office or remote.
  • Strong Communication skills using phone, email, and video conferencing. 
     

Preferred skills:

  • Bachelor's degree preferred and 3 to 5 years of relevant experience.
  • CAD/SolidWorks
  • Commercial kitchen equipment experience 
  • ITW experience


Additional Information

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:

  • R&D Laboratory, Manufacturing, and Office Environment
  • Local travel up to 10%
  • Hands on testing and/or troubleshooting

CANDIDATES MUST BE AUTHORIZED TO WORK IN THE US
To learn more about more about the company please visit: www.linkedin.com/company/vulcan-hart-a-division-of-itw-feg/about/?viewAsMember=true

 ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  
 

 

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

  • Product Support Specialist

    3 weeks ago

    Dundalk, Maryland, United States ITW Food Equipment Group Full time

    Job OverviewCompany OverviewITW Food Equipment Group is a leader in the manufacturing sector, dedicated to providing specialized solutions that cater to the unique requirements of our clients. We pride ourselves on our commitment to innovation and excellence, consistently recognized as a top company in our field.Position: Technical Product...

  • Technical Support Specialist

    3 weeks ago

    Dundalk, United States All Roads Full time

    Description Excellent opportunity to join All Roads Company, a rapidly growing organization with headquarters in Maryland. We are seeking a Technical Support Specialist to join our internal IT team and support our equipment, commercial truck, and automotive operations from our Dundalk, MD location. This is an on-site role and may require travel to other...

  • Equipment Technical Advisor

    3 weeks ago

    Dundalk, Maryland, United States ITW Food Equipment Group Full time

    Job OverviewCompany OverviewITW Food Equipment Group is a leading manufacturer dedicated to providing innovative solutions that cater to the specific needs of our clients. We pride ourselves on our commitment to quality and excellence, consistently recognized among the top companies in our industry.Position: Technical Product SpecialistDepartment: Food...

  • Technical Solutions Consultant

    3 weeks ago

    Dundalk, Maryland, United States ITW Food Equipment Group Full time

    Job OverviewCompany OverviewITW Food Equipment Group is a leading manufacturer dedicated to providing innovative solutions tailored to the food service industry. Our commitment to excellence and customer satisfaction has positioned us as a trusted partner in the market.Position: Technical Product SpecialistDepartment: Food Equipment DivisionRole...

  • Production Planning Specialist

    2 days ago

    Dundalk, Maryland, United States Quantum Ventures Full time

    Join Our Team at Quantum VenturesWe are a family-owned company and one of Europe's leading manufacturers of cereals and muesli products for the private label segment. Our success is built on top-quality products, which are produced by around 900 employees in Lüneburg and Tangermüdé.We are looking for a Production Planning Specialist to strengthen our...

  • Technical Operations Engineer

    3 weeks ago

    Dundalk, Maryland, United States Asset Recruitment Full time

    Job Reference: 01158Position: Process Engineer – Fill FinishAsset Recruitment is seeking a dedicated and results-oriented individual for a role in Technical Transfer – Fill Finish. The Technical Operations team is responsible for overseeing technology transfers and the commercial production of sterile drug products at our External Partners.This position...

  • Product Development Engineer

    2 weeks ago

    Dundalk, Maryland, United States ITW Full time

    Job SummaryWe are seeking a highly skilled Electrical Engineering Specialist to join our team at ITW. As a key member of our Center of Excellence, you will be responsible for leading the execution of our controls strategy, including controls development, connectivity solutions, and electrical design for commercial cooking equipment.Key ResponsibilitiesLead...

  • Product Development Engineer

    2 weeks ago

    Dundalk, Maryland, United States ITW Full time

    Job SummaryWe are seeking a highly skilled Electrical Engineering Specialist to join our team at ITW. As a key member of our Center of Excellence, you will be responsible for leading the execution of our controls strategy, including controls development, connectivity solutions, and electrical design for commercial cooking equipment.Key ResponsibilitiesLead...

  • Chiller Maintenance Specialist

    2 weeks ago

    Dundalk, Maryland, United States Ladgov Corporation Full time

    Job SummaryWe are seeking a highly skilled Chiller Maintenance Specialist to join our team at Ladgov Corporation. As a key member of our maintenance team, you will be responsible for ensuring the optimal performance and longevity of our chiller systems.Key ResponsibilitiesPerform routine maintenance tasks on chiller systems, including cleaning, lubricating,...

  • IT Specialist in Application Development

    1 day ago

    Dundalk, Maryland, United States Aurora Technologies Full time

    Job Opportunity at Aurora TechnologiesAs an IT specialist in the field of application development, you will be responsible for designing and implementing software applications using project planning, execution, and control methods, as well as utilizing software development tools.You will be trained in various programming languages such as C/C and SQL within...

  • French Customer Support Specialist

    3 weeks ago

    Dundalk, Maryland, United States sellfreenow Full time

    Position: French Customer Support SpecialistType: PermanentLocation: IrelandWe are currently seeking a dedicated French Customer Support Specialist to join our team. This role is essential in providing exceptional service to our clients and ensuring their needs are met efficiently.Key Responsibilities:Assist customers with inquiries and issues via various...

  • Finnish Customer Support Specialists

    3 weeks ago

    Dundalk, Maryland, United States National Pen Company Full time

    Position: Finnish Customer Support Specialists Location: Dundalk, Louth, Ireland Division: Sales As a Finnish Customer Support Specialist, you will be responsible for addressing customer inquiries and resolving issues efficiently, whether over the phone or through email. Your role will involve: Providing suitable solutions and alternatives promptly while...

  • Finnish Customer Support Specialist

    3 weeks ago

    Dundalk, Maryland, United States National Pen Company Full time

    Position: Finnish Customer Support Specialist Location: Dundalk, Louth, Ireland Division: Sales As a Finnish Customer Support Specialist, you will be responsible for addressing customer inquiries and resolving issues efficiently through phone and email communication. Your role will involve: Providing effective solutions and alternatives within time...

  • French Customer Support Specialist in Dundalk

    3 weeks ago

    Dundalk, Maryland, United States sellfreenow Full time

    Position: French Customer Support SpecialistType: PermanentLocation: Dundalk, IrelandWe are currently seeking a dedicated French Customer Support Specialist to join our team in Dundalk. This role is essential in providing exceptional service to our clients, ensuring their needs are met with professionalism and efficiency.Key Responsibilities:Deliver...

  • Finnish Customer Support Specialist

    3 weeks ago

    Dundalk, Maryland, United States National Pen Company Full time

    Position: Finnish Customer Support Specialist Location: Dundalk, Louth, Ireland Division: Sales As a Finnish Customer Support Specialist, you will be responsible for addressing customer inquiries and resolving issues efficiently through various communication channels, including phone and email. Your role will involve: Providing effective solutions and...

  • Electrical Engineering Specialist

    5 days ago

    Dundalk, Maryland, United States ITW Full time

    Job SummaryWe are seeking a highly skilled Electrical Engineering Specialist to join our team at ITW. As a key member of our Center of Excellence, you will be responsible for leading the execution of our controls strategy, including controls development, connectivity solutions, and electrical design for commercial cooking equipment.Key...

  • Electrical Engineering Controls Specialist

    1 week ago

    Dundalk, Maryland, United States ITW Full time

    Job SummaryWe are seeking a highly skilled Electrical Engineering Controls Specialist to join our team at ITW. As a key member of our Center of Excellence, you will be responsible for leading the execution of our controls strategy, including controls development, connectivity solutions, and best practices in electrical design for commercial cooking...

  • Kitchen Sanitation Specialist

    3 weeks ago

    Dundalk, Maryland, United States Sparrows Point Country Club Full time

    Job OverviewEstablished in 1925, Sparrows Point Country Club is a prestigious private club located by the waterfront, featuring a yacht basin, an 18-hole championship golf course, and a versatile clubhouse that caters to a range of dining experiences from casual to formal, including weddings and special events.We are currently in search of a dedicated...

  • HVAC Specialist

    2 weeks ago

    Dundalk, Maryland, United States Nandail Property Management Full time

    Job OverviewNandail Property Management is seeking a skilled Commercial HVAC Technician to join our team. As a key member of our maintenance team, you will be responsible for ensuring the optimal performance of our commercial and residential HVAC systems.Key ResponsibilitiesSystem Diagnostics and Repair: Diagnose and repair complex commercial and industrial...

  • External Partner Process Engineer

    3 weeks ago

    Dundalk, Maryland, United States Asset Recruitment Full time

    Reference: 01158Position: Process Engineer – Fill FinishOverview:The Technical Operations team within External Manufacturing (ExM) is seeking a driven individual for a role focused on Technical Transfer in Fill Finish operations. This team is responsible for overseeing technology transfers and the commercial production of sterile drug products at our...