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Member Service Representative

4 months ago

Kansas City, United States Holy Rosary Credit Union Full time
Job DescriptionJob Description

Member Service Representative | Bank Teller

Are you fluent in English and Spanish with Customer Service experience and a heart for service?

In your Bank Teller experience, have you made quick decisions while calculating risk?

Our Credit Union is seeking a bilingual advocate dedicated to Customer Service.

Please click "Apply" now

Oportunidad de carrera gratificante Eres una persona emp tica y fluida en ingl s y espa ol (presencialmente, por tel fono, en video y por escrito)? Si es as , nete a nuestro equipo como Representante de Servicio al Cliente

What's in it for you?

  • Starting pay is $16 - $18 per hour
  • Make a difference in local lives
  • Heartwarming environment, birthday celebrations, and a team that treats you like family
  • Exposure to lots of training and career growth opportunities
  • Medical, dental, and vision insurance
  • 401k plan with matching, PTO, and paid holidays

Your new role:

Being a Member Service Representative at Holy Rosary Credit Union (HRCU), you will create a positive and timely experience for clients (in person, by phone, and by video banking) who need assistance. You will provide information both in Spanish and English concerning our products and services, ensuring the highest quality of service while complying with all HRCU policies and regulations.

What you'll be doing:

  • Continuously check member service voicemail and reply to these calls accordingly
  • Open/close/verify accounts, process/accept applications, process stop payments, order cards, and answer customer questions
  • Maintain accurate transactional records
  • Assist members with remote access and process wire transfers
  • Cross-sell credit union products and services

What you need to succeed:

  • Must be bilingual English/Spanish speaking both written and verbal
  • Customer Service experience (bank teller or call center is a bonus)
  • Microsoft Office & banking software strongly preferred
  • Ability to work 40 hours a week (including Saturdays)
  • A High School Diploma or GED is required

Holy Rosary Credit Union is an Equal Opportunity Employer.

Keywords: Bank teller, customer service, call center, member service representative, bilingual, Spanish, English, communication, professionalism, banking, credit union, banking software, Microsoft Office