Electric Customer Service Representative

4 months ago

Fenton, United States Potts Electric, LLC Full time
Job DescriptionJob Description

Potts Electric, LLC in Fenton, MO is looking to hire a full-time Electric Customer Service Representative (CSR) to assist in creating a 5-star experience for our clients and booking service calls. Do you have an excellent work ethic? Have you been searching for the perfect office job? Would you like to work with a trusted company that will value your skills? If so, please read on

This customer care position earns a competitive wage of $18-$22/hr which is paid weekly We offer this office position exceptional benefits and perks, including 100% covered medical, dental, vision insurance, short-term disability, AD&D, paid time off (PTO), paid holidays, and eligibility for additional employee benefits in the future. We are looking for an experienced CSR with three years of experience. Also, we are looking for someone who is familiar with home electrical terms such as panel, GFCI, tripped breaker, outlet, etc. If this sounds like the right opportunity for you, apply to join our office today as an Electric Customer Service Representative (CSR)

ABOUT POTTS ELECTRIC, LLC

Potts Electric staff brings decades of experience in residential and commercial electrical repairs to the table. We are a family-owned company, bringing family values of honesty, integrity, and efficiency to every job we do. We provide services that range from an electrical inspection on a home a client is looking to purchase, to a complete retrofit of an older commercial building. You can count on us to get it done correctly and affordably.

Our team members enjoy our family-like culture. We care about our employees' hobbies, families, and free time and make sure to provide an excellent work-life balance so that our employees can enjoy it all. Our company is always expanding and we create amazing new opportunities for our employees through paid education and tons of opportunities for advancement. We hire veterans We want to help you dream big in your life and career... and we want to help you achieve it all.)

A DAY IN THE LIFE OF AN ELECTRIC CUSTOMER SERVICE REPRESENTATIVE (CSR)

In this customer care position, you play a crucial role in helping our business continue to grow. Each day, your mission is to convert as many incoming calls as possible into booked service and maintenance appointments. Always professional and helpful, you promptly handle service calls from our customers with the use of our tried-and-true prepared script(s). Using your customer service training, you easily establish rapport and trust with our clients, educating and assisting them with whatever they need. You are the frontline of our business, and providing excellent communication skills will help the whole company succeed

In addition to booking service calls and assisting customers, you also focus on renewing membership programs for current members and selling our membership programs to previous customers. Driven to succeed, you rack up the bonuses with each membership you sell You find great satisfaction in helping our customers receive the assistance they need while helping our business continue to thrive

QUALIFICATIONS FOR AN ELECTRIC CUSTOMER SERVICE REPRESENTATIVE (CSR)

  • Strong typing and clerical skills
  • Willingness to conduct roughly 30-50 calls per day
  • Ability to comfortably communicate over the phone
  • Ability to use phones, cell phones, and other office technologies competently

Do you have strong communication skills, including a pleasant phone demeanor? Are you organized with great attention to detail? Can you work both independently and as part of a team? Do you thrive in a fast-paced environment? Can you efficiently resolve customer inquiries? Do you excel at closing sales? If yes, you might just be perfect for this customer care position Apply to join our office today in this sales position

WORK SCHEDULE FOR AN ELECTRIC CUSTOMER SERVICE REPRESENTATIVE (CSR)

This full-time sales and customer care position works in-office Monday - Friday, 8:30 - 5:00 PM, as well as rotating on-call weekends, remotely.

ARE YOU READY TO JOIN OUR SALES TEAM?

If you feel that you have the right sales and phone skills for this customer care job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you

Location: 63026

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