Care Coordinator
3 months ago
As a Care Coordinator at Hopebridge, you will be responsible for expediting client service referrals.
Your Pay and Benefits
- Starting rate of $18.00 per hour
- Monday through Friday schedule
- 19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday)
- Health, vision, and dental insurance
- Short and long-term disability insurance
- 401K retirement options with company match
- Execute outbound phone calls to patient families to confirm appointment dates and times
- Demonstrates the ability to develop quick rapport and provide an expert level of customer service and ensure the new patient scheduling process is a positive experience
- Effectively demonstrates the ability to utilize workflow to proactively manage a group of potential clients and drive specific touch points within the onboarding process
- Able to facilitate effective and efficient resolutions to patient questions regarding the onboarding experience, including, but not limited to therapy, scheduling, and timelines
- Promptly and professionally respond to incoming and outbound telephone calls and emails from patients and referral sources
- Enter information and log calls accurately and timely
- Monitor all tasks using workflow software and meet the deadlines associated with tasks
- Perform special projects and other responsibilities as assigned
- Possess a minimum of a high school diploma or equivalent
- Prior customer service representative experience required
- Previous patient care and benefits coordination experience preferred
- Hopebridge Headquarters: 3500 Depauw Blvd, Indianapolis, IN 46268
Together, we will be a beacon of hope and trusted guides in our community Ready to embark on this journey? Apply now
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