Dispatcher

3 weeks ago

Naples, United States One Hour Heating & Air Conditioning Corporate Store Full time $20 - $23
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

One Hour Heating & Air Conditioning, an affiliate of Authority Brands Inc., is the premier heating and cooling specialist in the Naples, FL area. We are looking for a Dispatcher who will schedule technician appointments at customer sites and facilitate communication between technicians, customers, and the company.

Responsibilities:
  • Maintain the service technician schedules and dispatch technicians as service calls are completed.
  • Schedule technicians return trips with customers to complete jobs after arrival of parts.
  • Maintain on call schedule for service technician and after-hours service procedures.
  • Enter service calls, schedule calls, and generate call debriefing with technicians daily.
  • Maintain customer database, ensuring complete, accurate, and updated entry of information.
  • Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
  • Respond to service technician requests both by radio and phone.
  • Follow up and schedule preventative maintenance service appointments.
  • Review completed service work orders for accuracy.
  • Prepare invoices and timecards for processing.
  • Participate in all company sponsored training classes.
  • Effectively manage conflict resolution with clients through clear communication and addressing all concerns, questions, or problems expediently.
Qualifications:
  • High school diploma or GED required.
  • Dispatcher experience preferred.
  • Excellent communication and listening skills required.
  • Focus on maintaining a courteous demeanor with all customers and associates required.
  • Ability to follow all safety policies and procedures a must.
  • Must be able to pass a background check and drug screen.

We offer GREAT benefits, including a 401K with company match, company vehicle, training, room for advancement, and great earning potential. Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.

Authority Brands Inc. is an Equal Opportunity Employer.

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