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BMW Service Advisor
4 months ago
Sewell has a new opportunity for a Service Advisor, responsible for providing top notch service while accommodating our clients repair and maintenance needs at the dealership. We are looking for a team player with amazing people skills. This role will be facilitating the entire service process for the guest, while communicating with the technicians, management, and sales department, to ensure the most efficient, quality, and memorable experience.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Career Growth Opportunities
Retirement Plan
Responsibilities
- Greet each customer in a prompt, courteous manner 100% of the time
- Schedule appointments & manage client's vehicle repair process via the dealership management system.
- Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately
- Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed
- Obtain customer and vehicle data. Secure method of payment
- Test-drive the vehicle with the customer if there is any question as to the nature of the problem
- Provide estimates of labor and parts. If cost cannot be determined, leave open and contact customer later for approval
- Obtain customer's signature on Repair Order
- Set a time with the customer when they will be called to discuss the status of their vehicle
- Obtain accurate customer contact information.
- Follow up progress of each Repair Order with assigned technician
- Contact customer by telephone regarding changes in the estimate or time promised.
- Record changes on Repair Order in approved fashion
- Deliver vehicles to customers and answer any questions.
- Review work performed and explain charges or coverage
- Advise the customer of future maintenance or repair needs
- Ensure all needs were met; ask if there is anything else that can be done.
- Explain the survey they will receive and the importance of it.
- Attend training classes and meetings.
Requirements
In order to be successful in this position, the individual must be able to perform each job responsibility satisfactorily, have a valid drivers license and acceptable driving record, complete a drug screening, background screening, and provide all government I-9 requirements. A combination of education, experience, and training is always considered.
