Experienced Front Office Patient Care Representative

3 weeks ago

Eastpointe, United States Whole Dental Wellness Full time
Job DescriptionJob DescriptionSalary: $18-22+ benefits depending on experience

At Lakeshore Dental Specialists, our mission is to provide excellent, quality care to our patients and communities in which we serve. While promoting the health and wellness of the oral cavity is our focus, we also strive to ensure our patients are thriving in all aspects of life. As a front office team member, your tasks include welcoming patients to our practice, helping them schedule appointments, discuss treatment plans and financial obligations between patients and insurances, and navigate multiple administrative assignments daily. Together, you will coordinate with the dental assistants and dental hygienists to provide our patients with an outstanding experience from start to finish. An emphasis on teamwork, positivity, and always showing a smile on your face will certainly help to bring a smile to our patients.

 

At Lakeshore Dental Specialists we believe in respect.  We pride ourselves on upholding these values in everything we do:

  • Diligence -Providing patients optimal care through the work we provide
  • Teamwork - Helping your coworkers when needed, we are a team and work together to help each other and provide the best care to our patients
  • Happiness - We pride ourselves with having the best employees as we are a fun, easy going, energetic office
  • Empathy- We strive to make our patients feel comfortable through excellent listening skills and communication
  • Lifelong Learning - We are up to date with the latest technology and current research

 

We all share these core values - and so will the next team member we bring on


A Day in the Life of a Patient Care Representative at Lakeshore Dental Specialists:


On any given you can expect to encounter the following:

    • Arriving 15-30 minutes before start time to be ready to go.
    • Working with a driven team of 2-4 other fun loving, compassionate, highly skilled front office team members
    • Caring for patients who represent Eastpointe, Grosse Pointe, Roseville, St. Clair Shores, and other surrounding communities
    • Working in an office that thrives on maximizing working hard and having fun
    • Treating every patient like they are your friend and/or family
    • Checking in between 20-45 patients every day
    • Interfacing with patients through phone, email, and other platforms in a professional manner
    • Multitasking between different roles at the same time
    • Navigating solutions independently to serve patient requests
    • Assisting with presenting treatment plans and financial arrangements
    • Assisting with all administrative tasks
    • Answering phone calls and follow ups within regular business hours
    • Following up on large cases to aid patients in financing options


This role is for you if..

  • You love working in a fast paced environment
  • You thrive when everyone works together in a friendly, positive manner
  • You enjoy concise communication
  • You love working with all kinds patients
  • You can’t live without happiness
  • You absolutely love your coworkers and welcoming patients with a warm, welcoming smile
  • You are able to prioritize your workload in an effective manner
  • Excellence in customer service drives you You are driven by results, solutions, and impact
  • You are motivated to learn new concepts, protocols, and adapt to new changes and ideas in an always-changing environment
  • You are willing to exercise patience when patients may be frustrated or emotionally difficult when discussing treatment or financial obligations
  • You are comfortable using different types of technology to accomplish multiple tasks and communicate with patients
  • You demonstrate a positive attitude, self-motivation, organization, and resourcefulness
  • You are driven by results, solutions, and impact


This role is not for you if…

  • You're not energized by working with and helping people You prefer working independently to collaborating with a team
  • You are selfish instead of selfless
  • You expect others to accomplish a task assigned to you
  • You are unwilling to contribute to help the team regardless of the situation
  • You ask to receive instead of voluntarily choosing to give
  • You have a lot of negative energy and make every situation about you
  • You are often tardy and do not meet deadlines on time
  • You fail to listen to instructions from superiors or your peers to accomplish daily tasks
  • You watch and wait for the clock the hit 5:00 PM so you can run out of the office instead of asking what else can be accomplished before leaving
  • You need quiet and consistency to work your best
  • You treat this position as a job and not a career


What Winning Looks Like:


We support you in winning by reviewing metrics related to call conversion, schedule efficacy, fielding cancellations/no-shows, and data entry accuracy regularly and providing any support and training to set you up to succeed  Seamless patient experiences are created for every patient every time.  This is our #1 focus.  Our patients.  It's critical you are able to manage your workload in a fashion that eliminates the need to work outside of shift hours.


Deal Breakers


  • Must be willing and able to learn, adapt, and work to understand new concepts, ideas, programs, technology, people, and environment
  • Must focus on who we work for: our patients
  • Be willing to work hard to satisfy and go above and beyond what is required of you to exceed each patient’s expectations
  • Have a team-focused mentality. If you’re unable to work together and communicate as a team to effectively coordinate patient treatment and provide a positive environment for your coworkers, you should not be here.

Office Hours

  • Monday: 8 am - 6 pm
  • Tuesday: 8 am - 5 pm
  • Wednesday: 8 am - 5 pm
  • Thursday: 8 am - 6 pm
  • Friday: 8am - 2pm
  • Select Saturdays: 8am -2pm

What’s Next?

Still want to join our team? Great If you enjoy working with driven team members and are looking to make a difference in the community, apply today  We take culture very seriously, and because of that when it’s right, it’s right. If after reading the full job description you are thinking, “this sounds PERFECT for me," then we want to get to know you. When you join the team here you can expect every day to be a fun adventure that you get to experience with a driven group of really cool people. We strive to provide patients the highest standard of care and hope you will too.


To apply for this position click the link attached to this ad.


If we think you are a great fit, we will reach out to you within 72 hours to set up an interview.  Thank you for considering joining our Lakeshore Dental Specialists team

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