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Computer Repair Technician

4 months ago

Houston, United States CSAT Solutions Full time
Job DescriptionJob Description

Outstanding people are the key to our success. If you are a highly motivated individual with a passion to work in a high-performing team, CSAT Solutions may have a career for you.

CSAT Solutions is currently seeking qualified candidates to fill the role of an experienced Computer Repair Technician. This position will require the candidate to have proven experience in troubleshooting and replacing parts in laptops.

Role and Responsibilities

  • Reviews customers’ complaints to determine details of unit problems
  • Disassembles units to examine parts, for wear or defects, using hand or power tools and measuring devices
  • Conducts diagnosis of problems according to customers’ complaints
  • Communicates concerning unit operation, maintenance, or requests approval for advanced repair to appropriate parties
  • Repairs units according to requirements, using hand or power tools and measuring devices
  • Reassembles units after making repairs or replacing parts
  • Analyzes equipment performance assess unit functioning (includes running basic tests)
  • Cleans, or adjusts mechanical parts to maintain units’ operating efficiency and to prevent breakdowns or repeat returns for repair
  • Inspects units for cosmetic defects and reports findings in shop floor system
  • Installs and configures new equipment, including operating software or peripheral equipment as required
  • Reads and researches specifications, such as service guides, or user manuals, to determine unit settings or adjustments
  • Places orders for any additional parts needed for repairs
  • Reinstalls software programs or adjust settings on existing software to fix machine malfunctions
  • Compares findings with the customer’s reported problem and advises customer call center of failures found
  • Performs computer data entry using shop floor systems
  • Learns and uses new processes and procedures
  • Responsible for meeting ISO 9001 and/or other quality system requirements in their department
  • May perform other duties as assigned

Education, Training and Skills

  • High school diploma or equivalent required
  • Basic familiarity with computer use required
  • Intermediate English abilities required
  • 2-4 years of recent full-time repair experience on laptop and desktop computers required
  • 2 years of recent Dell repair experience required
  • Dell Tech Direct experience highly preferred
  • Experience using hand power tools
  • Intermediate knowledge of computer hardware
  • Familiarity with continuous improvement methods preferred
  • Must be able to work in a fast-paced team environment with close supervision
  • Ability to follow documented procedures, standards and policies
  • Excellent time-management skills

Working Conditions and Essential Abilities & Functions

  • Warehouse environment (may not be climate-controlled)
  • Lift/carry up to 20 lbs.
  • Push/pull up to 10 lbs.
  • Frequent sitting, bending, and twisting
  • Occasional stooping or crouching
  • Use of small hand tools

Benefits

  • Medical, dental, and vision insurance
  • Life insurance
  • Short-term disability
  • 401k plans
  • Weekly pay is available every Friday
  • Employee discount programs

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status