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Call Ctr Admissions Specialist II

4 months ago

Tampa, United States Gracepoint Full time
Job DescriptionJob Description

POSITION SUMMARY:

This professional position provides triage assessments for clients requesting initial services. Makes referrals for the assessment process and/or makes referrals for other appropriate services.

QUALIFICATIONS:

Bachelor’s degree in a Human Services related discipline is preferred. Ability to read, analyze, and interpret clinical records, procedures, or governmental regulations. Needs the ability to write reports and document clinical activities. Ability to effectively communicate verbally with, provide information to, and respond to questions from managers, consumers, service providers, family members, and the general public. Ability to establish and maintain positive interpersonal relationships required for proper functioning within the clinical role as a member of an interdependent clinical team. Needs to be flexible and effective in a fast-paced, demanding environmentt.

WORK ENVIRONMENT:

General office, health care setting. Work is completed seated at a desk using standard office equipment. Fast

paced. Multi-tasking required. Team approach.

FUNCTIONAL RESPONSIBILITIES INCLUDE:

Provides access to behavioral health services for clients by communicating directly with clients and their significant others requesting services in a timely and efficient manner. Makes appointments according to program guidelines.

Completes a brief triage screening of potential clients which meets established funders’ expectations and regulatory standards. Demonstrates knowledge of the DSM-5 and the ability to identify symptoms that require behavioral health treatment.

Links clients with resources that address identified needs, support continuity of care, and reduces the likelihood of recidivism.

Completes required GP documentation for clinical services timely and accurately into EMR system in compliance with agency and program guidelines.

Keeps supervisor informed at all times of relevant client, program and community issues.

Notifies Managed Care timely of needed authorizations for services as required by guarantors at time of triage.

Performs other duties that are similar, related or a logical assignment to the job


Monday-Friday 8:00am-4:30pm
PSN 645