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Service Advisor

4 months ago

Orange, United States Cecil Atkission Toyota Full time
Job DescriptionJob Description

We're seeking Service Advisors to join our team at Cecil Atkission Toyota.

Service Advisor Responsibilities

  • Ensure that customers receive prompt, courteous, and effective service
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary
  • Oversee administration of warranty claims as well as training and supervising of service department
  • Set schedules and assigns tasks to service department employees
  • Reinforces company policies and adheres to company standards
  • Encourages compliance with applicable laws and regulations
  • Maintain good working relationship with factory(s) and foster positive employee relations
  • Collaborate with upper management to make service department hiring and discipline decisions

Service Advisor Qualifications

  • Previous experience as a Service Advisor, preferred.
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Valid driver's license and clean driving record

Service Advisor Benefits

  • Medical, Dental, Vision
  • Life Insurance
  • 401k
  • Paid Training
  • Paid Time Off
  • Paid Holidays

About Our Company
Every employee with Cecil Atkission Motors is absolutely critical to its success. We are a family-owned and operated business in which our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.