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Customer Support

4 months ago

San Francisco, United States Vaultree Full time
Job DescriptionJob DescriptionSalary:

Our Mission

At Vaultree, our goal is simple: To secure our digital universe through our pioneering Fully Functional Data-In-Use Technology (FFDUE). We are committed to a future where every day is safer than the previous one and to making data privacy a human right. We are a group of hard-working individuals constantly pushing the boundaries of cybersecurity, challenging the status quo, and shaping the future of digital protection and access for enterprise organisations and individuals.


Your Career

Have you always wanted to be part of a pioneering team? One of the engineers making a huge difference from the very beginning in an innovative young company and building something groundbreaking from scratch? "Challenge accepted" are your favourite two words? Then Vaultree is perfect for you :)


Who are we looking for?

We're looking for someone who is Collaborative, a Self-driven Fast Learner who takes initiative.

A dedicated and empathetic individual to join our customer support team, with a background in data privacy & protection and a knowledge of both encryption and databases.

For this role you need to have excellent communication skills, a strong sense of responsibility, and the ability to remain calm under pressure. You should be passionate about assisting customers and resolving their inquiries efficiently.

You will get the chance to build customer relationships from the ground up and contribute fundamentally to the success of our business. We are looking for someone who thinks outside the box, challenges the norm and brings deep tech knowledge and a hands on attitude to the team & customer.


​You will:

  • Interact with customers to provide assistance and resolve issues promptly.
  • Listen actively to customers' concerns and provide appropriate solutions or escalate issues to the relevant department.
  • Maintain a positive and professional attitude while handling challenging situations.
  • Keep accurate records of customer interactions and transactions.
  • Collaborate with other team members to improve processes and enhance the overall customer experience.
  • Stay updated on product knowledge to effectively address customer inquiries and provide relevant information.


​You're perfect for this role if you have:

  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Empathy and patience when dealing with customers.
  • A proactive approach to learning and adapting to new situations.
  • Extensive experience in customer facing roles with the ability to clearly translate & understand different customers processes and identify their needs.
  • You are an independent, self-driven individual and a fast learner
  • Not afraid to embrace change and open direct feedback loops with continuous iterative improvement.
  • Cyber Security background
  • Creative "out of the box" approach to sales and build strong customer relationships
  • Basic understanding of encryption technologies
  • Ability to creatively explain and present complex concepts in an easy to understand manner
  • Shares our vision that data privacy is a fundamental human right and that technology gives people the means to take back control of their personal information
  • Are excited to shape an “encrypted tomorrow” together with us

 

We offer:

  • Health insurance, profit sharing scheme
  • Direct access to all team members, including co-founders, being the perfect opportunity to learn everything about how the business is being run
  • International, multicultural team
  • Remote first, async work model (flexible working hours with co-working possibility)


Our Commitment

At Vaultree, we are innovators, taking risks, and challenging the norms in cybersecurity. The success of our mission depends on the innovation brought forth by diverse teams working together.

Vaultree is an equal opportunity employer. We value diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential.


remote work