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Night Auditor

4 months ago

Sierra Vista, United States Sunridge Hotel Group Full time
Job DescriptionJob Description

SUMMARY: Accommodates guests of the hotel and Night Audit duties by performing the following:

ESSENTIAL FUNCTIONS:

  • Greets, registers, and assigns rooms to guests
  • Handles confidential information, including guest records, with a high degree of integrity
  • Promptly and effectively deals with guest requests and complaints
  • Answers and routes calls as appropriate; takes guest messages with accuracy
  • Responsible for cash drawer contents and transactions during shift
  • Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
  • Answers inquires pertaining to hotel services; registration of guests; and travel directions
  • Assists with sales and marketing efforts as directed by the General Manager
  • Offers and properly handles requests for wake-up calls
  • Records pertinent guest information in the pass on log
  • Follows hotel's property specific Night Auditor checklist
  • Ensures hotel safety and security by making sure front doors are locked and secure at the appropriate hour as well
  • as swimming pool area gates
  • Runs end of day night audit reports in hotel's PMS system
  • Sends in required reports to corporate office
  • Leaves copies of required reports in General Manager's box
  • Delivers express check-out receipts
  • Sets up breakfast bar in the morning according to brand standards and under direction from General Manager
  • Makes sure front desk, lobby and common areas are clean and organized
  • Performs laundry functions as directed
  • All other duties as assigned

COMPETENCY:

  • To perform the job successfully, an individual should demonstrate the following competencies:
  • Problem Solving - Identifies and resolves problems in a timely manner;
  • Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
  • TeamWork - Contributes to building a positive team spirit.
  • Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
  • Organizational Support - Follows policies and procedures including but not limited to, dress code policies
  • Adaptability - Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time.
  • Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Asks for and offers help when needed.
  • Planning/Organizing Prioritizes and plans work activities; Uses time efficiently.
  • Professionalism - Treats others with respect and consideration regardless of their status or position.
  • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivity standards; Completes work in timely manner.
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.





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