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Front Desk Manager
4 months ago
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Training & development
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.
Job Summary
We are looking for a Operations Leader with experience to support the GM in all areas of the hotel. You will act as the face of our company and ensure visitors receive a heartwarming welcome. You will coordinate Front desk activities, including calls, reservations and guests services. As an Operations Manager you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
- Support front desk and administrative processes with a wide variety of roles including brand tools and training, guest relations, managing staff and providing feedback on results. Developing teammates, tracking and paying incentives, etc.
- Train, supervise front office staff
- Schedule shifts
- Ensure front desk is well organized and have all necessary materials
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests/reply via e-channels/brand (Medallia)
- Train, troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- 2+ years supervisory experience in hotels
- Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
- Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system (Fosse).
- Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
- We offer an excellent travel discount program.
- Opportunity to grow, we promote from within
- Includes some Overtime opportunities
