Restaurant Supervisor

Join our dynamic and energetic management team as a Restaurant Supervisor This full-time position requires weekend availability.

A LITTLE ABOUT US

Situated just one mile from Healdsburg town square, nestled within the acres of lush, layered grounds, The Madrona, features 22 charming guest rooms, suites and a lively Michelin star restaurant set across six main buildings. From breakfast, lunch, and dinner to exceptionally curated private events, pop-up dinners, and local gatherings utilizing all nine acres of our beautiful property. Our Chef's garden, fruit and olive orchards, and vineyard provide a truly unique farm to table experience for our guests and staff alike. As part of the leadership team of The Madrona you are an extension of Mosaic Hotels and Restaurants' unique edge to deliver uncommon hospitality.

WHAT WOULD YOU DO AS A RESTAURANT SUPERVISOR

Direct Servers, Hosts, Bartenders, Food Runners and Server Assistants on table and counter service in assigned station according to restaurant service standards and specifications, courteously and efficiently. Take food and beverage orders when necessary; retrieve and serve food and beverage orders to guests' tables. Collect payments. Assist in the maintenance of the restaurant/bar area and equipment.

Enforce company's standards, policies and procedures with restaurant/bar staff. Schedule and staff based on business needs. Motivate restaurant/bar staff and maintain a cohesive team. Ascertain restaurant/bar staff training needs and provide such training. Ensure security and confidentiality of guest information. Provide guests with excellent experience to ensure satisfaction.

ESSENTIAL FUNCTIONS:

• Follow and enforce all Covid procedures as outlined in staff training meeting and supervisor meetings
• Check storage areas for proper supplies, organization, andI nstruct designated personnel to rectify any cleanliness/organization deficiencies.
• Check stocks of wines/champagnes/market products and order shortages Ensure wines are received, properly stored and kept secured.
• Ensure the inspection and planning of materials, supplies and equipment for readiness of service; rectify deficiencies with respective personnel.
• Ensure that the Host(ess) stand is clean, organized and stocked with designated supplies & tools
• Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.
• Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.

• Ensure the inspection of table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
• Review the reservation book/OpenTable, pre-assign designated tables and follow up on all special requests.
• Ensurethatspecifiednumberofmenusandwinelistsareavailableandingoodconditionfor each meal period. Ensure that daily specials are inserted into each menu.
• MonitorHost(ess) in greeting and escorting guests to their tables according to departmental procedures.Ensure that tables are seated to best service the guests.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Promote positive guest relations at all times.
• Monitor Guest reactions and confer frequently with service staff to ensure guest satisfaction.
• Ensure that the status of all orders are checked and are delivered within designated timeliness.
• Monitor and ensure that all tables are cleared and reset according to department procedures.
• Assist restaurant staff with their job functions to ensure optimum service to guests.
• Expedite on floor or in kitchen as business demands.
• Prioritize and organize service requirements at all tables in assigned station.
• Keep open communication with the kitchen.

The Madrona is a part of Mosaic Hotel Group; a collection of award-winning, boutique hotels, each providing an immersive experience for the modern traveler. With fewer than 80 rooms each, Mosaic Hotel Group delivers truly personal service and is ingrained in the local culture within their beloved destinations. Mosaic Hotel Group is a division of Palisades Hospitality, a Northern-California based bespoke hospitality management company that manages and develops a curated portfolio of 20+ hotels and restaurants and provides industry-tailored financial, design and development consulting services. Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communities.

Palisades Hospitality offers the following benefits for eligible full time employees:

Health: Medical, Dental, Vision, Life, Flexible Spending Accounts, Health Savings Accounts, Legal, Transportation,

Retirement: 401k Retirement savings program is available for all full and part time employees over the age of 18

Perks: All employees are eligible to enjoy a Travel + Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.