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Patient Registration Coordinator

4 months ago

Spring, United States Innovista Medical Center Full time
Job DescriptionJob DescriptionDescription:

Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.


Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health—physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.


Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston. We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.


Our values help define the patient experience and how we treat each other.

  • HEARD: Our care starts with listening well to build relationships and trust.?
  • UNDERSTOOD: We offer an experience recognizing every patient's history and background.?
  • IN CONTROL: We provide one place for all primary care needs for the whole family.?
  • ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit.?
  • SEEN: We honor the entirety of who each patient is and care for them at the highest level.

If you are looking for a rewarding medical career, we look forward to hearing from you


We're thrilled to announce a dynamic opportunity for you to become an integral part of our Houston, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.

Address: 18532 Kuykendahl Rd. Spring, TX 77379


JOB SUMMARY:

A Patient Registration Coordinator serves patients and Medical Location staff by efficiently managing patient scheduling, registration, and administrative tasks to facilitate the smooth operation of the medical center.


DUTIES AND RESPONSIBILITIES:

  • Welcome and assist patients/clients/visitors courteously and efficiently, determining the purpose of their visit and directing them to the appropriate department.
  • Schedule patient appointments and manage the flow to ensure optimal patient service.
  • Screen patients for updated demographics and inform them of necessary documentation for their visit.
  • Compile and maintain medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.
  • Handle insurance co-payments and record payment details in patient accounts.
  • Manage patient appointments, check-ups, and physician referrals.
  • Answer phones and route calls to the relevant staff.
  • Protect patient confidentiality, ensuring the secure handling of protected health information (PHI) and maintaining computer security protocols.
  • Assist with daily patient flow as needed.
  • Verify patient identity through proper identification procedures.
  • Maintain a safe, secure, and hygienic work environment in compliance with legal regulations and organizational standards.
  • Communicate relevant observations about a patient's status to the nurse-in-charge.
  • Manage the ordering of medical supplies based on departmental requirements.
  • Be flexible to work weekends, holidays, and various shifts at different center locations as per company needs.
  • Actively participate in staff and department meetings, sharing knowledge and insights.
  • Arrive punctually for duty and maintain professionalism in patient interactions.
  • Ensure patient information remains confidential and limit personal conversations in the patient's presence.
  • Collaborate effectively with personnel from other departments to support teamwork.
  • Review medical records and follow up on obtaining missing results prior to patient appointments.
  • Perform any other duties assigned by the supervisor.


Requirements:
  • High School Graduate or equivalent.
  • Basic computer skills.
  • Customer service skills and training.
  • 1+ years of experience in the medical field.
  • Bilingual in English/Spanish highly preferred.


BENEFITS:

We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.


HEALTH & WELLBEING

  • A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  • Dental and vision coverage
  • Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
  • Employee Assistance Program
  • Discounts and perks on gym memberships, shopping, travel, recreation, and more

FINANCIAL GROWTH

  • A yearly discretionary bonus
  • 401(k) with a company match
  • Rewarding employee referral bonuses

WORK/LIFE BALANCE

  • Generous paid time off policy that increases with tenure
  • Nine paid company holidays + three Diversity Days
  • Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)


JOB SATISFACTION & ADVANCEMENT

  • Clear career advancement and growth pathways
  • Continuous education opportunities
  • Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
  • Company-wide socials and gatherings
  • "Dress for Your Day" policy
  • An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture

Benefits may be subjected to an applicable waiting period.