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Appointment Coordinator

4 months ago

Atlanta, United States Peachtree Orthopedics Full time
Job DescriptionJob Description

Join Our Team at Peachtree Orthopedics and Help Others "Get Better"

At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."

Our Culture

Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for five consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.

Why Choose Peachtree Orthopedics?

At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:

  • Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
  • Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
  • Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients. Your Impactful Role

Location: Atlanta, Corporate Office

Work Schedule: Monday – Friday; 8:00am – 5:00pm

Job Type: Full-time

Your Impactful Role

As our Appointment Coordinator, you'll be responsible for scheduling patient visits across our extensive clinic network. Your work will be vital in ensuring that patients are seen by the right physicians, at the right time, and in the right location. Whether you're an entry-level candidate eager to learn or an experienced scheduler looking for new challenges, this role offers you an opportunity to directly impact the quality of healthcare we provide.

  • Patient-Centered Care: Pre-register new patients and collect vital demographic information for our computer system.
  • Scheduling Expertise: Efficiently schedule appointments, considering location, time, physician availability, insurance status, and injury status across our clinic network.
  • Calendar Management: Create and maintain physicians' schedules, ensuring accurate tracking of vacations, on-call shifts, and clinic time.
  • Effective Communication: Collaborate with physicians and clinical staff to address schedule changes and conflicts.
  • Patient Support: Handle on-call days, triage calls, and coordinate work-in appointments with clinical staff.
  • Coordination: Communicate with satellite clinics to facilitate same-day appointments.
  • Professional Etiquette: Maintain group and individual voicemail and promptly return both internal and external calls.
  • Compliance and Ethical Practices: Uphold Peachtree Orthopedics' policies, adhere to legal requirements, and consistently engage in ethical patient care and business practices.
  • Adaptability: Be ready to assist in other tasks and duties as required within the department.

Qualifications

  • High school diploma or general education degree (GED).
  • At least two years of customer service experience.
  • Prior experience in customer care or call center roles within a medical office is preferred.
  • Familiarity with medical terminology or a background in healthcare is a plus.

Physical Demands and Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and to talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. It is necessary to view and type on computer screens for long periods of time and to work in an environment which can be very stressful. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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