Service Manager
2 months ago
From Sterling Edwards opening Alabama’s first Chevrolet dealership in downtown Birmingham to celebrating our 100th anniversary in 2016, Edwards Chevrolet Downtown has weathered many challenges and celebrated many milestones. Despite two World Wars, the Great Depression, the 1966 Fire, and the Great Recession, Edwards Chevrolet Downtown remains one of the oldest family-owned Chevrolet dealerships in the country. With both our Downtown and Highway 280 locations, being treated like family will last a lifetime, and in many cases generations.
Description of the RoleWe are currently seeking a dedicated and experienced Service Manager to join our team. As a Service Manager, you will be responsible for overseeing the day-to-day operations of the service department, ensuring the highest level of customer satisfaction, and managing a team of skilled technicians.
Benefits- 401K after a year and the company matches 2%
- Health Insurance
- Dental Insurance
- PTO: 1 week after 1 year, 2 weeks after 2 years, 3 weeks after 5 years
- Holidays: 4th of July, Labor day, Thanksgiving, Christmas Day, and New Years Day
- Manage and supervise the service department staff, ensuring efficient operation and productivity.
- Develop and implement service strategies to maximize departmental revenue and customer satisfaction.
- Monitor service metrics and key performance indicators (KPIs), and take necessary actions to meet or exceed targets.
- Handle customer inquiries, complaints, and escalations, resolving issues in a timely and professional manner.
- Collaborate with other department managers to ensure smooth workflow and effective communication.
- Recruit, train, and develop service department staff, promoting a culture of continuous learning and development.
- Proven experience as a Service Manager or similar role in the automotive industry.
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Sound knowledge of automotive systems and repairs.
- Proficient in using service management software and tools.
- Clean driving record & valid driver’s license
- High school diploma or general education degree (GED)
Edwards Chevrolet is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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