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IT Service Desk Specialist

4 months ago

Washington, United States Gunnison Consulting Group Inc Full time
Job DescriptionJob Description

We are seeking a motivated and customer-oriented IT Service Desk Specialist to support our US Courts client.

Duties and responsibilities include:

The IT Service Desk Specialist - Access Services is a pivotal team member responsible for providing comprehensive support in IT service onboarding projects, strategic requirements, and service improvements, with a focus on Microsoft Active Directory Domain Services (AD DS) or Azure Active Directory where appropriate. Operating within the framework of industry best practices and the customer's IT Project Management Framework, the Specialist actively contributes to integration, scope, time, cost, communications, risk, and stakeholder management activities. This includes executing project charters, managing schedules, estimating costs, implementing communication plans, and addressing risks, with a particular emphasis on AD DS or Azure Active Directory integration. The role involves collaborating with diverse stakeholders, ensuring project adherence to constraints, and supporting the timely closure of projects while aligning with Microsoft technologies. The IT Service Desk Specialist - Access Services plays a crucial role in contributing to the overall success of the Onboarding Services Team by efficiently managing tasks through project lifecycle phases and achieving organizational goals, with a specific focus on access services related to Microsoft Active Directory solutions.

Required Qualifications:

  • 3+ years of IT Service Desk experience
  • Experience with Microsoft Active Directory Domain Services (AD DS) or Azure Active Directory required
  • Bachelor's degree required
  • ServiceNow and Microsoft Azure training/certifications desired
  • ITILv4 certification desired.

Clearance Requirement: Ability to obtain and maintain a Public Trust.

*This position is contingent on contract award to Gunnison Consulting.


Why Join Gunnison?

  • Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation.
  • Quality is our top priority.
  • Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer.
  • There is a great sense of camaraderie at Gunnison. This is an atmosphere we will maintain as we continue to grow.
  • We are growing rapidly and the opportunity for individual professional growth with Gunnison is outstanding.
  • We hire for careers at Gunnison, not to fill a position.

Employee Benefits

Gunnison employee benefits meet or beat other companies in the Washington, D.C. metropolitan area, including:

  • Bonuses AND profit-sharing
  • 401k Matching
  • Certifications and training allowance $2,500/year
  • 3 weeks of personal leave your first year (160 hours can roll over every year)
  • 5 days of Flex-Time-Off per year

Equal Opportunity/Affirmative Action Employer. Must be eligible for employment in the United States. We are unable to sponsor candidates at this time

In 1994 Gunnison Consulting Group began serving the greater Washington, D.C. metro area, focused on tackling our customers' most ambitious technology projects. By creating a culture dedicated to enabling our customers and employees to achieve more than they ever thought they could, the company has thrived for 25 years.