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Customer Service Representative

4 months ago

Lombard, United States MRA Recruiting Services Full time
Job DescriptionJob DescriptionCompany: Triad Technologies
Position: Customer Service Representative
Location: Lombard, IL
 DescriptionDuties include building and maintaining strong customer relationships, responding to all customer inquiries and requests, providing some technical assistance to customers, proactively expediting customer orders, entering orders/quotes/credits/RMA’s, assisting outside salesforce as well as our purchasing, accounting, and shipping and receiving departments, etc., in getting problems solved. Incumbent will reference various vendor websites, ordering systems and catalogs on a daily basis. They will also be responsible for vendor relationship building.  We need someone to take ownership of all of these processes.   POSSESSING A TECHNICAL/MECHANICAL APTITUDE is instrumental in performing these duties.
 QualificationsIdeal candidate will have
 
  • Three or more years of related work experience (Industrial Sales experience desirable)
  • Possess math, language and reasoning ability along with a working knowledge of Microsoft Word, Excel and Outlook (Office 365). 
  • Familiarity with Epicor/Prophet 21 software a plus.
  • Candidate must exercise excellent interpersonal and telephone skills that include the ability to communicate accurately, effectively, and professionally with customers, vendors and fellow employees. 
  • Good organizational skills are a must.

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