Hub Operator

4 months ago

Portland, United States United Tote Company Full time
Job DescriptionJob DescriptionJob Summary:

United Tote is a leading B2B technology and service provider for the pari-mutuel gaming industry, backed by the integrity and tradition of Churchill Downs, home of the world-famous Kentucky Derby. This is an entry level role integral to the Central Operations Team within United Tote. This role is responsible for system monitoring, troubleshooting system issues and providing a positive customer experience by solving issues reported through email and phone calls.

Essential Functions:
  • Responsible for creating a positive customer experience by professionally, accurately and efficiently handling incoming calls from United Tote customers and Field Operations to answer questions and/or assist in troubleshooting of communication equipment, consoles, terminals, tote boards/auxiliary odds boards, and other equipment.
  • Acts as a back-up race track operator to ensure the integrity of the United Tote system.
  • Monitor error logs, system alerts, and communication networks. Report errors per guidelines including escalation based on established protocols.
  • Responsible for data entry into scheduling system and validating the accuracy of the entries.
  • Efficiently and accurately completes all tasks on the daily checklist.
  • Acts as a project team member for assigned projects.
  • Performs User Acceptance Testing for new software versions.
  • Efficiently and accurately completes system configuration requests as assigned.
  • Monitor for race processing errors and perform preliminary troubleshooting. Escalate race processing errors to the appropriate parties, when necessary.
  • Performs other duties as assigned.
Qualifications:
  • Required
    • Must be at least 18 years of age with a High School diploma or GED.
    • Ability to obtain racing licenses as required by state law and pass a background check.
    • Proficient with Microsoft Office, especially Outlook, Excel and Word.
    • Passionate problem solver with excellent trouble shooting skills and can-do attitude who can maintain a calm demeanor in stressful situations.
    • Independent self-starter with proven self-motivation and the ability to work professionally and collaboratively with others.
    • Excellent verbal and written communication skills and ability to manage multiple or competing priorities with a proven ability to pay close attention to the fine details.
    • Ability to work a flexible schedule including evenings, weekends and holidays as needed.
    • Must be punctual and have reliable transportation.
  • Preferred
    • Associate’s or Bachelor’s degree
    • Some experience with configurations of consoles, routers, port servers, switches and printers.
    • Some travel may be required.
Physical Demands:

The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
  2. Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
  3. This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
  4. The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
  5. The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
  6. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Transportation Operations Manager

    2 weeks ago

    Portland, Oregon, United States Hub Group Full time

    Job Description**Job Summary:**We are seeking a highly skilled and experienced Driver Fleet Manager to join our team at Hub Group. As a key member of our operations team, you will be responsible for the management of our driver fleet, ensuring that our drivers are performing at their best and that our customers receive exceptional service.Key...

  • Training Supervisor for Hub Operations

    3 weeks ago

    Portland, Oregon, United States United Parcel Service of America, Inc. Full time

    Before proceeding with your application, please select your preferred language from the options available at the top right of this page.Discover your next career opportunity with a leading global organization. Imagine innovative possibilities, immerse yourself in our rewarding culture, and collaborate with skilled teams that empower you to improve every day....

  • Evening Hub Training Lead

    3 weeks ago

    Portland, Oregon, United States United Parcel Service of America, Inc. Full time

    Before you proceed with your application, please select your preferred language from the options available at the top right of this page.Discover your next career opportunity with a Fortune Global 500 company. Imagine innovative possibilities, experience our enriching culture, and collaborate with skilled teams that support your growth every day. We...

  • Hub Operator I

    3 weeks ago

    Portland, United States Churchill Downs Incorporated Full time

    ** Hub Operator I - System Support Specialist (Portland, OR)** **Job Category****:** Technical **Requisition Number****:** HUBOP006025 Showing 1 location **Job Details** **Description** **Job Summary:** United Tote is a leading software technology and service provider for the gaming industry, backed by the integrity and tradition of Churchill Downs, home of...

  • Operational Technology Solutions Consultant

    2 weeks ago

    Portland, Oregon, United States ServiceNow Full time

    Job DescriptionThe Operational Technology (OT) Solutions Consultant role is a customer-facing domain expert who drives innovative business solutions with our customers by applying technical and business skills.This role is a Pre-Sales/Sales Engineering/Solution Consulting role. You will partner with sales, solution consulting, and the rest of the ServiceNow...

  • Operational Technology Solutions Consultant

    7 days ago

    Portland, Oregon, United States ServiceNow Full time

    Job DescriptionThe Operational Technology (OT) Solutions Consultant role is a customer-facing domain expert who drives innovative business solutions with our customers by applying technical and business skills.This role is a Pre-Sales/Sales Engineering/Solution Consulting role. You will partner with sales, solution consulting, and the rest of the ServiceNow...

  • Operations Manager

    2 weeks ago

    Portland, Oregon, United States FREEDOM CARE , LLC Full time

    About FreedomCare, LLCFreedomCare, LLC is a leading healthcare company that is revolutionizing the way home care is delivered. Our mission is to provide dignity and support to patients needing care in their homes and to the caregivers who care for them.Job Title: Assistant Manager of OperationsWe are seeking an experienced Assistant Manager of Operations to...

  • Portland Night PT Hub Supervisor

    1 week ago

    Portland, United States UPS Full time

    Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS...

  • Operational Technology

    2 weeks ago

    Portland, United States ServiceNow Full time

    Job DescriptionThe Operational Technology (OT) Solution Consultant role is a customer facing domain expert who will drive innovative business solutions with our customers, by applying technical and business skills.This role is a Pre-Sales/Sales Engineering/Solution Consulting role. You will partner with sales, solution consulting and the rest of the...

  • Overnight Hotel Operations Specialist

    3 weeks ago

    Portland, Oregon, United States Resolute Road Hospitality Full time

    Job TypePart-timeDescriptionThe Hampton Inn & Suites is seeking to enhance our hospitality team. This well-positioned hotel serves as a hub between various vibrant communities. If you are enthusiastic about the hospitality sector, this role is tailored for you. Become part of a dedicated group committed to excellence in service.SUMMARYResolute Road...

  • Valet Parking Attendant Assistant for Medical and Dental Services

    2 weeks ago

    Portland, Oregon, United States Reef Technology Inc. Full time

    Job Title: Valet Parking Attendant Assistant for Medical and Dental ServicesLocation: Portland, Oregon, United StatesJob Type: Hourly Full-TimeAbout Us:REEF Technology Inc. is a leading provider of mobility, logistics hubs, and neighborhood kitchens in North America. Our mission is to connect the world to your block by transforming underutilized urban spaces...

  • Operational Technology

    7 hours ago

    Portland, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Distribution Center Operations Manager

    4 months ago

    Portland, United States American Tire Distributors Full time

    Position Description:  The Distribution Center Operations Manager monitors and effectively oversees and supervises the daily routines and specific tasks of assigned shifts and employees which may include a focus area of either transportation and/or warehouse management. The DC Ops Manager directly manages warehouse and/or driver associates. In addition...

  • Key Account Manager

    2 months ago

    Portland, United States EVERSANA Full time

    Job DescriptionJob DescriptionCompany DescriptionAt EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We...

  • Bid Proposal Coordinator

    3 weeks ago

    Portland, Oregon, United States Arthur J. Gallagher & Co. Full time

    IntroductionEmbrace your enthusiasm for innovative solutions and tackle challenges head-on with Arthur J. Gallagher & Co.'s global brokerage team. Join a diverse group of professionals, all driven by a shared commitment to excellence. As a member of our team, you will play a crucial role in providing protection, enabling businesses to pursue their goals...

  • Sales Engineer

    2 weeks ago

    Portland, United States HighByte Full time

    Position SummaryAre you energized by meeting with prospects and customers? Are you self-motivated and driven to solve customer challenges through technology? If so, don’t miss this opportunity to join a fast-growing B2B software company disrupting the global manufacturing technology market from Portland, Maine.As a Sales Engineer at HighByte, you will be...

  • Building Maintenance Technician

    1 day ago

    Portland, Oregon, United States UPS Full time

    Job SummaryUPS is currently hiring Building and Systems Engineering (BaSE) Mechanics to perform maintenance activities that keep our package handling facilities operating efficiently and effectively.This role requires strong electrical background and the ability to work in a fast-paced environment with routine interaction with other hub employees.Key...

  • Executive Chef Assistant

    2 weeks ago

    Portland, Maine, United States HMSHost Full time

    About the RoleThe Executive Chef Assistant will play a key role in overseeing the kitchen operations at HMSHost, a leading provider of food and beverage services to airports, train stations, and other travel hubs. This position requires a high level of culinary expertise, leadership skills, and attention to detail.Key ResponsibilitiesAssist in supervising...

  • Parking Lot Attendant

    6 days ago

    Portland, Oregon, United States Reef Technology Inc. Full time

    {"title": "Parking Lot Attendant", "description": "At REEF Technology Inc., we're transforming urban spaces into vibrant community hubs that create jobs and bring new goods, services, and experiences to the neighborhood. As a Parking Lot Attendant, you'll play a vital role in ensuring a smooth operation of our parking facilities, delivering exceptional...

  • RN/Registered Nurse

    4 weeks ago

    Portland, OR, United States RNnetwork Full time

    RNnetwork is seeking a travel nurse RN Day Surgery for a travel nursing job in Portland, Oregon. Job Description & Requirements ~ Specialty: Day Surgery ~ Discipline: RN ~ Start Date: 09/16/2024 ~ Duration: 26 weeks ~40 hours per week ~ Shift: 8 hours, days ~ Employment Type: Travel As an operating room nurse in Portland, OR, you'll play an...