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Operations Manager/General Manager for Growing Junk Franchise

4 months ago

Dedham, United States The Junkluggers of Greater Boston Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Profit sharing

We are a locally owned and run franchise that is part of the national Franchise network. We provide full service furniture and junk removal to a mix of residential and commercial clients. We are a rapidly growing business looking to hire a driven self-starter who want to be part of the management team of a new and exciting venture. Joining the team now offers great opportunity for career growth as we execute our mulit-year, multi-territory development plan. This role will begin as Operations Manager but with proof of ability a General Manager role in the near future is very realistic. PREVIOUS MANAGEMENT EXPERIENCE IN THE JUNK INDUSTRY WILL BE VIEWED VERY FAVORABLY


We are an eco-friendly alternative to conventional junk removal, providing sustainable disposal services for homes and businesses. Our friendly, professionally trained, licensed, and insured employees specialize in removing, recycling or donating unwanted residential, commercial and industrial items. We partner with local charities to ensure that as many items as possible find a new home, and we provide clients with a tax-deductible receipts for any items we are able to donate

Key Aspects of the Operations Manager Role:


Leadership - Responsible for managing our team of Luggers and keeping them accountable

Logistics Responsible for all aspects of schedule management including prior understanding of the scope of all work to be done.

Sales - Customer-facing role involving estimating jobs and maximizing value in addition to daily follow up with all customers to ensure services are carried out to company standards.

Business Development: Expected to take a active role in this area of the business to grow the business and the Brand.

KPIs: Responsible for ensuring all operational KPIs are being tracked and met.

Opportunity - Potential to move into a larger role of General Manager and beyond as the business grows.

Essential Duties and Responsibilities:


  • Assist Franchise Owner in all aspects of the operation
  • Assist Franchise Owner in all business development requirements
  • Fill in for all subordinate positions when needed and fulfill all jobs according to company standards
  • Attend mandatory meetings, non-mandatory meetings and events when asked
  • Dispatch and track trucks daily
  • Liaise with the Appointment Center as needed
  • Drive profitability
  • Drive Safety
  • Have a full understanding of all disposal and donation facilities
  • Drive customer service and address any negative feedback ASAP
  • Drive Lugger accountability and report any and all infractions accurately and expeditiously
  • Train all new hires for subordinate roles
  • Assist with all reconciliation of paperwork, hours, and data in system
  • Ensure all trucks and equipment are in good working condition and are accounted for
  • Ensure all decisions made are in the companys best interest
Compensation: Full time salaried role; $50-65k depending on experience + SIGNIFICANT revenue based bonuses upon completion of a probationary period.