Patient Care Navigator
3 months ago
WHO IS GUIDEHEALTH?
At Guidehealth, our mission is to enhance healthcare affordability for patients and restore the fulfillment of practicing medicine for providers. As a physician-led company, we recognize that streamlining administrative tasks and harnessing the power of predictive analytics and AI enable our partner physician practices prioritizing delivering high-quality healthcare focused on outcomes and value.
Driven by empathy, we empower physicians to anticipate the needs of patients requiring more attention, strengthen connections between patients and physicians with virtually-embedded Healthguides, and leverage AI and analytics to proactively avoid preventable events. This approach results in increased levels of patient and practice engagement, ultimately leading to more significant positive impacts on patients.
Join us as we put healthcare on a better path
This position is fully remote but will require travel to client locations (10% max). We are only accepting applications for local candidates who reside or plan to reside within a 90 minute drive of Roswell, GA. We thank you for your understanding.
In this position you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient’s health and well-being. This role involves engaging with patients and helping them navigate their care, solve their healthcare issues, and improve communication with their medical practice.
WHAT YOU’LL BE DOING
- Working primarily remotely with the patient’s medical practice staff and Guidehealth’s Case Management team, to manage a targeted population of patients.
- Functioning independently and being a highly collaborative team member as an extension of medical practice.
- Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs).
- Accurately documenting patients’ medical history and medical issues in the electronic health record (EHR).
- Understanding the referral and prior authorization process.
- Continuously building a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization.
- Implementing and meeting assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend.
- Utilize effective communication modalities (calls, texts, portals, emails) to engage high-risk patients.
- Appropriately escalating medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice or Guidehealth leadership.
- Occasional travel to the supported primary care physician offices.
- Following all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.
WHAT YOU'LL NEED TO HAVE
- A love for patient coordination to serve people with complex medical and social needs.
- Empathy and willingness to become proficient in motivational interviewing, critical listening skills and behavioral change management that lead to better patient engagement.
- Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time.
- Experience and understanding of medical terminology and the function of a primary care physician practice.
- Knowledge of social determinates of health
- Bilingual (English and Spanish) strongly desired
- Certified Medical Assistant (preferred) or Certified Community Health Assistant or working as a Community Health Assistant with at least 2 years of experience working as a medical assistant. Certification may be a requirement in some states.
- Certified Emergency Medical Technician (preferred)
- Demonstrated use and comfort with documentation within electronic health records (EHRs), care management analytics databases, use of computer programs, databases and a variety of software programs.
- Ability to balance competing priorities while remaining detail oriented and focused.
- Familiar with a wide variety of electronic health records, such as: EPIC, Athena, Cerner.
- Exceptional written, visual and verbal communication skills.
- Ability to track the progress of multiple tasks while ensuring that tasks are completed.
- Ability to work independently as part of a patient’s overall care team under supervision of licensed clinical professionals.
- Demonstrated ability to work successfully in a remote work environment.
COMPENSATION
Guidehealth’s compensation structure includes more than just base salary. We believe in providing world-class benefits including comprehensive medical, dental, and vision plans, long and short-term disability, life insurance, and a 401k plan with a generous match. Our paid time off program includes paid holidays and flexible time that focuses on meeting the demands of the position and our clients, while providing the balance that our employees need.
The base pay range for this role is between $20 to $23 per hour paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT
Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
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