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Customer Service Representative

4 months ago

Aurora, United States Perfect Home Services Full time
Job DescriptionJob Description

Apply today and become a part of something bigger 

Health & Vision Insurance
Paid Time Off, Holidays & Sick Days
IRA Retirement Plan with company match

Join our Customer Service team and be blown away by how well we treat our employees Awarded “2023 Medal of Excellence” by Bryant Heating & Cooling Services- Perfect Home Services is the most professional home service company and is on the brink of becoming the top home services company in the Chicagoland area.

Why Work for Us?

  • Fantastic Blue Cross Blue Shield Health Insurance 
  • Dental and Vision Insurance
  • Paid Time Off Six (6) paid Holidays and up to ten (10) days PTO annually
  • Individual Retirement Account (IRA) is available with 3% company matching
  • We are a Family Sensitive workplace and believe in balance
  • Opportunity for Advancement We are a thriving organization who promotes development from within.
  • Our employees are treated as family, which means they enjoy coming to work. Every employee is treated with the utmost respect and supported every step of the way.
  • Employee discount

Now Hiring at Perfect Home Services:

The Customer Service Representative will assist clients by arranging service appointments and going above and beyond to enhance the lives of our clients. We treat our clients like family

QUALIFICATIONS

· Must be able work in the Aurora, IL office 

· Proven track record in excellent customer service

· Ability to multitask; proficient typing while engaging with clients over the phone

· Experience with CRM software and phone systems

· Detailed oriented with exceptional organizational and communication skills

· Team oriented, eager to learn within a respect driven environment

· Ability to build trust with the team, clients and demonstrate empathy

· Believes in, promotes, and lives out the company’s visions and values

JOB DUTIES

· Reliable transportation to and from the Aurora office 

· Convert incoming client calls into booked service appointments.

· Deliver call scripts with an authentic cadence; be clear, compelling and personable

· Respond to client requests, resolving issues and promoting the brand

· Display professionalism and establish customer rapport

· Engage in ongoing training to increase call proficiency, inbound and outbound

· Adhere to the company’s plan for resolving client complaints in a timely manner with a favorable       outcome

· Maintain and update client database with complete and accurate information

· Plant the seed for our Perfect Home Services VIP program

· Responsible to meet the needs of the 3-Day Call Board

Please Submit a Copy of Your Resume for Consideration. Join us and grow 

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