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Senior Account Manager
4 months ago
Filter Services, Inc believes that by helping maintain our customer’s filtration systems, we help them protect their most valuable assets: their people, their equipment, and their products. Our filter change-out services provide optimal air quality and return precious time back to our customers that allows them to focus on other important tasks within their facilities.
Filter Services Inc., (FSI) is a leading Master Distributor of filtration-related products, catering to diverse industries. FSI changes over 2200 filters daily at more than 4000 accounts, serving large and small industrial facilities, commercial establishments, contractors, chain accounts, hospitals, and public buildings. FSI prides itself on a distinctive market position, prioritizing individuals with outstanding communication skills and valuing personal growth for superior performance. FSI is rapidly growing and expanded into the Minneapolis, Indianapolis and St. Louis metro areas under the subsidiary, Mission Filtration.
Top performers at FSI-M demonstrate integrity, teamwork, a passion for a remarkable customer experience, and an unwavering commitment to continuous improvement.
We offer the following:
· Dynamic Team Environment: Engage and grow in a vibrant and collaborative team setting that encourages continuous learning and development.
· Work-Life Balance and Family Orientation: Be part of a company that highly values work-life balance and nurtures a family-oriented culture, promoting a fulfilling professional and personal life.
· Cell Phone Expense Reimbursement: Receive reimbursement for cell phone expenses, ensuring seamless communication and connection with our valued customers.
· Comprehensive Benefits Package: Access a comprehensive benefits package encompassing medical, dental, disability and life insurance coverage, prioritizing your health and security.
· Secure Financial Future: Participate in our safe harbor 401k retirement plan, an opportunity to save for the future and build financial stability.
SUMMARY
Our Senior Account Manager position is based in our Des Plaines headquarters and are the primary contact for all existing customers in our various markets (IL, IN, MN and MO). This role will work closely with Territory Sales Managers (outside sales) and other Account Managers to maximize customer growth through strategic and personal customer experiences. Account Managers are the “heartbeat” of FSI/Mission Filtration handling 200 plus customer relationships and up to $5.5M in revenue. The Sr Account Manager will be responsible for driving customer orders, upselling and working with outside Sales to achieve the territory yearly and quarterly goals.
Responsibilities
· Manage Key Accounts with annual revenue exceeding $20k.
· Engage daily with customers via emails and phone calls, maintaining CRM system updates.
· Prepare and follow up on quotes, expedite orders, and fulfill customer requirements.
· Collaborate in meetings with the Territory Sales Team, leading tactical and strategy sessions.
· Develop and implement Strategic Account Analysis Plans, conducting monthly customer business reviews.
· Coordinate with FSI Service Technicians and service teams to address issues and ensure timely job completion.
· Self-manage through KPIs, reporting weekly on territory metrics.
· Secure purchase orders and assist with will call orders to ensure future revenue.
· Mentor Account Manager I’s, supporting training and strategy collaboration.
· Grow customer revenue through consistent follow-ups, building relationships, and quick responses.
· Support outside sales in customer acquisition, managing the sales funnel, and ensuring 20 customer interactions per week.
· Stay updated on products to provide solutions and identify upsell opportunities.
· Generate onsite opportunities for Sales and Account Managers.
Qualifications
· 2 or 4-year degree, or relevant sales experience.
· Strong knowledge of customer service and sales principles.
· 1-2 years in Customer Service Relationship Management and/or dispatch.
· Experience with CRM systems (NetSuite, Salesforce, Oracle, Dynamics, etc.).
· Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
· Superior communication skills.
· Initiative, stress tolerance, and a strong will to succeed.
· Ability to thrive in a fast-paced environment.
· Excellent multitasking and organizational skills.
Requirements: