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Front Desk Ambassador

4 months ago

Norwalk, United States The Fertility Partners US Full time
Job DescriptionJob Description

Company Overview:

Illume Fertility (formerly RMA of CT) specializes in the treatment of infertility, including assisted reproductive technologies (ART) like intrauterine insemination (IUI), in-vitro fertilization (IVF), and pre-implantation genetic testing (PGT). Illume Fertility is Fairfield County’s largest fertility clinic and egg donation center and is led by eight board-certified reproductive endocrinologists. Illume Fertility is consistently recognized as an LGBTQ Healthcare Equality Leader and its Integrated Fertility & Wellness program offers holistic support via acupuncture, mental health counseling, support groups and nutritional counseling. lllume Fertility has 5 convenient locations in Norwalk, Danbury, Stamford and Trumbull, CT and Harrison, NY.


Position Overview:

Responsible for the accuracy of all patient/partner demographics entered into the system. Responsible for collecting co-payments at time of service. Work in collaboration with clinical and other administrative staffs to ensure billing to insurance/patient are consistent with RMA-CT’s professional standards and clinical practices. Provide weekend and holiday back-up coverage.


Duties and Responsibilities:

  • Enter all demographic/insurance information into Athena and RESource.
  • Schedule all appointment types.
  • Answer calls in a timely and friendly manner.
  • Triage and direct calls appropriately.
  • Collect co-payments and post on patient’s account.
  • Act as a liaison between patient and clinical/administrative departments.
  • Greet all patients in a kind and friendly manner.
  • Scan drivers licenses and insurance cards.
  • Print all billing encounters.
  • Collect all encounters; compare with schedule to make sure all services rendered are being captured.
  • Monitor and maintain physician schedule;
  • Ensure patients are being seen in a timely fashion.
  • Check in/out patients.
  • Collect new patient records and forms, scan into Ebridge.
  • Ability to handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).


Qualifications

  • High School diploma or equivalent required
  • Previous experience in customer or patient service required


Immunization:

Staff member must meet immunizations requirements as stated in the Illume Fertility immunization policy.

  • TB inoculation
  • Flu vaccine
  • Others as they become required

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance


To learn more about Illume Fertility, please visit our website: Award-Winning Fertility Care in CT & NY | Illume Fertility


40 Hours/week