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Fan Engagment Specialist

4 months ago

Indianapolis, United States Audiochuck Full time
Job DescriptionJob Description

This is a full-time, in-person position located in Indianapolis, Indiana.


About Us

audiochuck is an Indianapolis-based media company focused on bringing our fans edge-of-your-seat storytelling that speaks to the latest generation of podcast listeners. Since December 2017, weve been creating and producing compelling content that leaves you craving more. Weve produced multiple shows that have premiered at #1, racking up hundreds of millions of downloads a year.

audiochuck is a young, fast-growing, and dynamic company that rewards its employees, regardless of age or experience, according to the work they do. We are committed to developing internal talent and fostering a long-term team of talented media professionals. Advocacy is an essential part of the audiochuck culture. We are passionate about using our platform to make a positive difference in peoples lives by using our time, money, and resources to advocate for victims and families.

About our next Fan Engagement Specialist:

audiochuck is looking for a Fan Engagement Specialist to take our fan interactions to the next level. In this role, you'll manage and execute fan engagement efforts for our weekly and seasonal content. Collaborate with various teams, respond to inquiries across channels, and help create a unique fan experience. If you're excited about elevating fan interactions, join us in shaping the future of fan engagement in the audio industry

What you will bring to the table:

  • Technical savvy and the ability to quickly transition between platforms
  • Strong working knowledge of Microsoft Word and Excel
  • Proficiency in using social media to engage and interact with people
  • Ability to reply to 100+ emails per day while engaging on other platforms
  • Strong written communication with a quick and accurate typing speed
  • 1+ years of experience in a high-interaction customer service environment
  • Proven ability to proactively engage with customers through social media
  • A genuine desire to create a unique experience for customers
  • An appreciation for audiochucks content and advocacy work



What audiochuck will bring to the table:

  • Commitment to intentional leadership development for all employees
  • Dedication to company culture and promoting mental health
  • A talented team of collaborative and passionate employees to support your work
  • An appreciation for diverse work experience and backgrounds
  • A chance to work on shows from a leading network for true crime podcasts
  • Competitive base salary and bonus incentives
  • Comprehensive benefit plan
  • 401(k) retirement plan with match
  • Paid time off
  • Team events and activities

What Youll Do:

  • Daily listener engagement
  • Foster customer loyalty and excitement
  • Advocate for customers, tracking and relaying feedback
  • Respond to customer emails, comments, and messages across platforms
  • Monitor and update team on customer responses to new content
  • Manage customer engagement initiatives, including merchandise and fan club activities
  • Collaborate with merchandise coordinator and marketing manager on launches and promotions
  • Assist in managing Crime Junkie Fan Club App, addressing inquiries, technical issues, and comments.



This is a full-time, in-person position located in Indianapolis, Indiana.