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Front Office Supervisor

2 months ago

Atlanta, United States FORTH Atlanta Full time
Job DescriptionJob Description

Join the team redefining luxury hospitality in Atlanta. Join FORTH.


You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep sigh and really relax?


We create that feeling, with passionate people like you.


FORTH is thrilled to announce a variety of opportunities at our brand-new property opening summer 2024. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments.


We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too.


If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that's creating this destination. FORTH stands for luxury, innovation, and community; contribute the energy, skills, and creativity that only you can.



The Front Office Supervisor understands that the Front Office is a critical touch point in the hotel and leadership skills and a natural ability to foster relationships is a must. The Front Office Supervisors are responsible for juggling competing priorities, including assisting the Front Office Manager with scheduling, reporting, inventory and budgeting. They manage all aspects of the Front Office areas which may include, but not limited to guest registration, bell services, reservation assistance, telephone services and guest experience responsibilities to ensure guest satisfaction and maximize hotel profitability. Fluid communication with other departments and superior service recovery are required to ensure both smooth operations and positive experiences for our guests.

The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of policies, procedures and expectations.

Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.


Responsibilities:

  • Greet every guest with a smile and maintain eye contact

  • Must be courteous and gracious, maintaining a professional demeanor at all times

  • Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working

  • Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel

  • Supervises daily front office functions to ensure courteous and professional guest service levels

  • Resolve guest complaints in a satisfactory manner

  • Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs

  • Assist in scheduling front office staff appropriate to forecasted business levels, when needed

  • Follow up with front office staff on daily shift and individual duties

  • Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling

  • Responsible for maintaining front office/lobby appearance while on duty

  • Coordinate relocation of guests when necessary

  • Maintain proper operation of all aspects of our Property Management System

  • Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency

  • Participate in scheduled departmental and administrative meetings as requested

  • Play an active role in recruitment, interviews, onboarding and training

  • Play an active role in your departments development and engagement

  • Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

  • Be familiar with all safety and emergency procedures including OSHA requirements


Requirements:

  • High school diploma, college degree preferred and/or relevant experience with Hospitality, Hotel Management, or a related field

  • 1+ years of experience in front office management – preferably in a luxury hotel, resort, or hospitality setting

  • Proficiency in MS Office Suite and other hotel management systems

  • Must have excellent reading, written and verbal communication skills in the English language

  • Excellent organizational, attention to detail, multitasking, and communication skills

  • Able to handle a large volume of guest interactions in an efficient and courteous manner

  • Must be a team player with a strong work ethic

  • Must be able to work in a moderate noise level in the work environment

  • Must be able to lift up to 50lbs on a daily basis

  • May have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day

  • Must be committed to upholding high standards of integrity, professionalism, and confidentiality.