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Front Office Supervisor
2 months ago
Join the team redefining luxury hospitality in Atlanta. Join FORTH.
You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep sigh and really relax?
We create that feeling, with passionate people like you.
FORTH is thrilled to announce a variety of opportunities at our brand-new property opening summer 2024. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments.
We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too.
If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that's creating this destination. FORTH stands for luxury, innovation, and community; contribute the energy, skills, and creativity that only you can.
The Front Office Supervisor understands that the Front Office is a critical touch point in the hotel and leadership skills and a natural ability to foster relationships is a must. The Front Office Supervisors are responsible for juggling competing priorities, including assisting the Front Office Manager with scheduling, reporting, inventory and budgeting. They manage all aspects of the Front Office areas which may include, but not limited to guest registration, bell services, reservation assistance, telephone services and guest experience responsibilities to ensure guest satisfaction and maximize hotel profitability. Fluid communication with other departments and superior service recovery are required to ensure both smooth operations and positive experiences for our guests.
The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of policies, procedures and expectations.
Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
Responsibilities:
Greet every guest with a smile and maintain eye contact
Must be courteous and gracious, maintaining a professional demeanor at all times
Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
Supervises daily front office functions to ensure courteous and professional guest service levels
Resolve guest complaints in a satisfactory manner
Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
Assist in scheduling front office staff appropriate to forecasted business levels, when needed
Follow up with front office staff on daily shift and individual duties
Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling
Responsible for maintaining front office/lobby appearance while on duty
Coordinate relocation of guests when necessary
Maintain proper operation of all aspects of our Property Management System
Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
Participate in scheduled departmental and administrative meetings as requested
Play an active role in recruitment, interviews, onboarding and training
Play an active role in your departments development and engagement
Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
Be familiar with all safety and emergency procedures including OSHA requirements
Requirements:
High school diploma, college degree preferred and/or relevant experience with Hospitality, Hotel Management, or a related field
1+ years of experience in front office management – preferably in a luxury hotel, resort, or hospitality setting
Proficiency in MS Office Suite and other hotel management systems
Must have excellent reading, written and verbal communication skills in the English language
Excellent organizational, attention to detail, multitasking, and communication skills
Able to handle a large volume of guest interactions in an efficient and courteous manner
Must be a team player with a strong work ethic
Must be able to work in a moderate noise level in the work environment
Must be able to lift up to 50lbs on a daily basis
May have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
Must be committed to upholding high standards of integrity, professionalism, and confidentiality.