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Retail Service Advisor

4 months ago

Oklahoma City, United States American StaffCorp Job Board Full time
Job DescriptionJob DescriptionSummary:The Retail Service Advisor position is responsible to coordinate communication between customers, service technicians and store team member involving sewing machine repair. This is a full-time position, 40 hours a week including Saturdays.
Essential Duties and Responsibilities:
  • Demonstrates a positive attitude and a willingness to adhere to the BSI culture, including finding a way to say yes.
  • Greet guest at service check in and determine service needs by listening to the guests concerns.
  • Troubleshoot, diagnose, and resolve maintenance/repair issues on a variety of home sewing/embroidery machines.
  • Verify warranty and service contract coverage using records in Point of Sales system.
  • Provide service estimates, explaining provisions and exclusions. If machine requires additional work beyond original estimate, contact the customer to advise the extra cost and obtain approval to proceed.
  • Provide indication of when service will be completed.
  • Write repair orders by describing symptoms, problems, and causes, as well as repairs and services required using check in sheet and entering order into Point-of-Sale system.
  • Exhibits sales skills required to achieve personal and store goals; demonstrate persistence, overcome obstacles; recognize and act on opportunities to create sales off service.
  • Displays merchandise at service check in, suggests selections that meet guests needs, and emphasizes selling points of article such as quality and utility.
  • Process basic sales invoices using Point of Sales system.
  • Uses computer database to research availability of merchandise.
  • Complete necessary product orders and inventory reports applicable in certain locations.
  • Participates in Physical Inventory.
  • Sells service contracts for machines sold.
  • Maintain customer records including current contact information such as phone and email.
  • Update job knowledge by participating in educational opportunities, reading manufacturers publications, etc.
  • Maintain good relationships with guests.
  • Ensure a high level of customer satisfaction by meeting customer needs in a courteous manner.
  • Manage difficult or emotional customer situations, solicit customer feedback to improve service, respond to requests for service and assistance in a prompt manner.
  • Cleans shelves, counters, tables, and other general retail cleaning duties.
  • Other duties as assigned.
Qualifications:
  • High school diploma or GED required.
  • 2-year technical degree or similar related field preferred
Skills and Requirements:
  • Ability to learn and apply new skills, requiring minimal supervision.
  • Ability to speak clearly and persuasively in positive or negative situations. Listens, gets clarification, and responds well to questions.
  • Great attention to detail.
  • Diligent and punctual.
  • Ability to follow instructions, respond to management direct and takes responsibility for own actions.
  • Ability to add, subtract, multiply and divide in all units of measure.
  • Familiarity with computer skills; willingness to learn Point of Sale Inventory Functions.
  • Ability to lift up to100lbs.
  • Ability to work in a team-oriented environment.