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National Support Specialist

4 months ago

Hickory, United States Automated System Design Full time
Job DescriptionJob Description

Title: National Support Specialist

Reports to: Director of Support

Location: Hickory, NC


Are you a multitasker that enjoys problem-solving? Would you be described as always willing to help out? Do you have high standards for accuracy and follow-through? If you answered yes, then the National Support Specialist is the role for you As an entry-level position, our team will help train and introduce you to the dynamic and quickly evolving technology industry.

What You Will Be Doing

Our National Support Specialists are the daily point of contact for our clients and technicians on support tickets. As part of the Support team, you will work on move-add-changes, troubleshooting, and break-fix tickets nationwide. Your primary focus is to schedule technicians, deliver red carpet service to clients, help resolve issues in the field, and close out tickets in a timely manner. Note: This is an in office position at our Hickory office.

Duties and Responsibilities

  • Coordinate and communicate between clients and technicians.

  • Ensure all support services are scheduled and closed in a timely manner.

  • Prioritize client satisfaction and deliver superior customer service.

  • Provide estimates for small to medium size projects.

  • Manage activities coordinate between our field technicians, on-site contacts, and clients.

  • Work effectively with other parts of the organization to address and resolve customer issues.

  • Update and maintain CRM/project management software with project status updates.

Key Qualifications

  • Associates degree preferred or equivalent work experience

  • Doer - Someone who enjoys crossing tasks off their to-do list and solving problems

  • Customer Obsessed - Someone who operates with a sense of urgency keeps client satisfaction top of mind

  • Good organization and communication skills (written and verbal)

  • Technically inclined and willing to learn about new technologies

Why ASD?

Founded in 1987, Automated Systems Design, Inc. (ASD) is a nationwide provider of design, engineering, and project management services for workplace technology. Our mission is to help our clients create, manage, and support technology-enabled spaces. We are fortunate to be in such a rapidly evolving and expanding industry; this provides ample opportunities for our business –and the people who make it all possible– to grow.

Benefits

  • Uncapped Commission

  • 100% Paid Medical and Dental

  • Up to dollar-for-dollar 401k matching (you are eligible for this after your 90-day waiting period)

  • 15 days of PTO in your first two years and more with tenure

  • Family 1st moto and belief

  • Promotions and room for growth within


Our People & Culture

ASD’s culture empowers our people to be who they are, contribute honestly, and make a difference individually and collectively. Prioritizing diversity enables us to leverage different ideas and unique perspectives to bring more creative and innovative solutions to everything we do.


Who We Are
ASD® is committed to providing our AASDIs, customers, vendors, and associates with the highest level of professionalism. To do so, our team is trained to embody the following core values and use them as a guide when making decisions every day.
Trust
We are known for our candor and integrity, give out best effort, and expect the best in others.

Respect
We treat people with high regard, independent of status or stance, to build enduring and mutually beneficial relationships.

Attitude
We inspire others with our positive perspective and have an unwavering thirst for excellence.

Commitment
We care intensely about the success of our clients and exhibit a bias towards action.