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POS Support Technician I
4 months ago
Location: Hackensack, NJ, Duluth, GA, Prospect Heights, IL
Job Description:
- Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible
- Prepare/stage POS hardware and software for deployment
- Maintain POS department equipment and tools
- Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues
- Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks
- Monitor system performance and troubleshooting issues
- Provide documentation as required
Qualifications and Skills
- Resourcefulness and problem-solving aptitude
- Excellent communication skills
- Bi-lingual in English & Korean
- POS/PC support related experience preferred
- Able to work off-site occasionally
- Business travel may be required
- Must be able to work flexible working hours
- Able to lift up to 40 lbs
Benefits
-Medical, Dental, and Vision Insurance, 401K matching, Life Insurance
-PTO, Paid Holidays, Gym Reimbursement, Friday Company Lunch
Salary Range: depends on experience