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POS Support Technician I

4 months ago


Duluth, United States United Merchant Services Full time
Job DescriptionJob Descriptionbluu Inc. is a provider of payment processing services and a developer of Point of Sales Solutions.

Location: Hackensack, NJ, Duluth, GA, Prospect Heights, IL


Job Description:

- Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible

- Prepare/stage POS hardware and software for deployment

- Maintain POS department equipment and tools

- Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues

- Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks

- Monitor system performance and troubleshooting issues

- Provide documentation as required


Qualifications and Skills

- Resourcefulness and problem-solving aptitude

- Excellent communication skills

- Bi-lingual in English & Korean

- POS/PC support related experience preferred

- Able to work off-site occasionally

- Business travel may be required

- Must be able to work flexible working hours

- Able to lift up to 40 lbs


Benefits

-Medical, Dental, and Vision Insurance, 401K matching, Life Insurance

-PTO, Paid Holidays, Gym Reimbursement, Friday Company Lunch


Salary Range: depends on experience