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Customer Service Representative

4 months ago


Bothell, United States DTG Enterprises Inc Full time
Job DescriptionJob Description

We are excited to share this opportunity to work with DTG Recycle, where we are as focused on sustainability and the environment as we are on our people. You will be part of a passionate group of people making a real and lasting positive effect on the community while delivering world-class customer service every day. Winning multiple safety awards and the 2021 Leading Environmental Practices award from the Association of Washington Businesses. Founded in 1999, DTG Recycle is the largest recycler of commercial, industrial, construction, and demolition materials in the Pacific Northwest. Please read on for those looking for a financially rewarding career with an ultra-diverse workforce and an unparalleled chance for advancement and professional growth.

Responsibilities:

  • Maintain a high level of customer satisfaction
  • Maintain a consistent communication cadence with existing customers.
  • Build rapport quickly, within minutes of a phone call or the subject line of an email.
  • Strong reasoning abilities, sound judgment, strong listening skills, resourcefulness, and follow through skills.
  • Document customer interactions within CRM System
  • Process documents which accompany a sales opportunity
  • Enter data into the Customer Relationship Management (CRM) System
  • Compare data entered with source documents, and re-enter data if errors are present
  • Route source documents after completion
  • Meet department goals and requirements
  • Respond to inquiries regarding data entered
  • Follow written guidelines for handling confidential information

Requirements and Skills:

  • 1 year of customer service experience
  • Ability to adhere to the assigned schedule
  • Ability to multitask specifically typing on the computer and answering the phone in tandem.
  • Effective communication and interpersonal skills
  • Excellent organizational and time management skills
  • Self-starter with strong internal drive to succeed.
  • Ability to work independently and as part of a team.

Physical Requirements

  • Ability to use a computer for extended periods of time.
  • Moderate noise and temperature levels.
  • Ability to sit, stand and/or walk for up to 10 hours a day.
  • The employee is occasionally required to stoop, bend, or kneel, lift up to 25 lbs. and perform other diverse physical tasks as needed.
  • The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

DTG is an equal-opportunity employer. Qualified applicants will receive consideration for employment regardless of status. DTG values diversity and inclusion. Individuals with disabilities, please contact HR for an accommodation request.