Current jobs related to Personal Banker/Member Service Specialist - Battle Creek - American 1 Credit Union

  • Personal Banker

    2 months ago

    Battle Creek, United States American 1 Credit Union Full time

    Job DescriptionJob DescriptionWe are growing and looking for Personal Bankers/Member Service Specialist. Do you have experience with the following?Looking out for the Financial Wellness of members by thoroughly reviewing their accounts and building personal relationships to retain membership.Opening new bank accounts such as checking, savings,...

  • Member Services Teller

    3 weeks ago

    Battle Creek, United States Kellogg Community Credit Union Full time

    Join Kellogg Community Credit Union as a full-time banking associate.We invite you to explore the complete details below to understand the full requirements for this position.As a Teller, you will be responsible for accurately processing member transactions while providing exceptional customer service. Your role will also involve promoting products and...

  • Member Service Representative

    29 minutes ago

    Battle Creek, United States Kellogg Community CU Full time

    Job DescriptionJob DescriptionOur Member Service Representatives are responsible for providing a variety of services including working the teller line, opening new accounts, originating loans, establishing deposit products and providing service for established accounts. Our Member Service Representatives ensure members are promptly and professionally served,...

  • Regional Program Specialist

    4 days ago

    Battle Creek, Michigan, United States American Red Cross Full time

    Job Title: Regional Program Specialist - International ServicesWe are seeking a highly skilled and experienced Regional Program Specialist to join our team in the Georgia Region. As a key member of our Service to Armed Forces and International Services (SAF-IS) team, you will be responsible for delivering American Red Cross programs and services to meet the...

  • Regional Program Specialist

    2 days ago

    Battle Creek, Michigan, United States American Red Cross Full time

    Job Title: Regional Program Specialist - International ServicesWe are seeking a highly skilled and experienced Regional Program Specialist to join our team in the Georgia Region. As a key member of our Service to Armed Forces and International Services (SAF-IS) team, you will be responsible for delivering American Red Cross programs and services to meet the...

  • Member Service Representative

    4 months ago

    Battle Creek, United States Kellogg Community Credit Union Full time

    Our Member Service Representatives are responsible for providing a variety of services including working the teller line, opening new accounts, originating loans, establishing deposit products and providing service for established accounts. Our Membe Member Service, Representative, Service, Retail, Banking

  • Food Services Specialist

    4 months ago

    Battle Creek, United States U.S. Food and Drug Administration Full time

    ** Food Services Specialist** **Department of Veterans Affairs** **Location** 1 vacancy in the following location: ** Relocation expenses reimbursed** No ** Telework eligible** No **Duties** ** Summary** The Battle Creek VA Medical Center is recruiting for a Food Service Specialist-Chef. The Food Service Specialist-Chef will function in Nutrition and Food...

  • Personal Support Specialist

    2 weeks ago

    Battle Creek, Michigan, United States CAREWATCH OF MICHIGAN HOME CARE Full time

    Job OverviewCarewatch of Michigan Homecare is seeking compassionate and dependable individuals to provide essential personal care and support to our clients.Key ResponsibilitiesAssist clients with personal care activities, including bathing, dressing, and grooming.Support daily living activities, such as meal preparation, light housekeeping, and medication...

  • Financial Services Representative

    3 days ago

    Johns Creek, Georgia, United States Renasant Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Personal Banker to join our team at Renasant Bank. As a Personal Banker, you will be responsible for delivering exceptional customer service and sales experiences to our clients, while also meeting and exceeding sales and service targets.Key ResponsibilitiesDevelop and maintain strong...

  • Teller (Account Specialist)

    2 months ago

    Battle Creek, United States American 1 Credit Union Full time

    Job DescriptionJob DescriptionWe are a growing, dynamic company and actively hiring for teller positions. Do you have the following?Previous experience as a bank tellerPrevious cash handling and balancing your own drawerPrevious customer service experience such as building relationships through conversation.Previous sales experience offering products and...

  • Account Services Representative

    3 weeks ago

    Battle Creek, Michigan, United States EPI PRINTERS, INC. Full time

    The Client Relations Specialist acts as the main liaison for Account Managers and external clients. The primary duties involve conveying customer specifications to the production team through job tickets, artwork files, proofs, and other necessary documentation and approvals; ensuring client projects are managed through to completion. This role requires...

  • Teller/Account Specialist Battle Creek

    2 weeks ago

    Battle Creek, United States American 1 Credit Union Full time

    Job DescriptionJob DescriptionWe are a growing, dynamic company and actively hiring! Do you have experience as a teller, or have retail and sales experience? Are you committed to excellent member service, and would you thrive in a Sales environment where the focus is truly centered on meeting the needs of our members? Then we invite you to consider a career...

  • Occupational Safety Specialist

    1 day ago

    Battle Creek, Michigan, United States Quantum Ventures Full time

    Job Title: Specialist for Occupational SafetyWe are seeking a highly skilled Specialist for Occupational Safety to join our team at Quantum Ventures in Wietze. As a key member of our organization, you will be responsible for ensuring a safe working environment for our employees and stakeholders.Responsibilities:Contact person for executives and employees in...

  • WhiteWater Express Team Member

    2 weeks ago

    Battle Creek, Michigan, United States Whitewater Express Car Wash Full time

    Job Opportunity at WhiteWater Express Car WashWe are seeking a highly motivated and customer-focused individual to join our team as a WhiteWater Express Team Member. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a safe and efficient car wash experience, and contributing to the overall success of our...

  • Clinical Nutrition Specialist

    3 weeks ago

    Battle Creek, Michigan, United States Senior Care Partners P.A.C.E. Full time

    Company OverviewSenior Care Partners P.A.C.E. is dedicated to providing comprehensive care for the vulnerable elderly population in southwest Michigan through a collaborative approach involving a diverse team of healthcare experts. This team encompasses various professionals, including physicians, dietitians, therapists, and social workers, who collectively...

  • SCHOOLS - Food Service Worker

    2 months ago

    Silver Creek, United States Personal Touch Food Service Full time

    Job DescriptionJob DescriptionDescription:Position Highlights:Location Name: Silver Creek CSDRate of Pay: $15.50/HourHours of Work / Schedule: Multiple Postions Available 9:45am - 1:45pm & 6am - 10amPart Time or Full Time Status: Part TimeFood Service WorkerCompany Overview:Personal Touch Food Service, Inc. provides high-quality food services in a supportive...

  • Client Relations Specialist

    3 weeks ago

    Battle Creek, Michigan, United States EPI PRINTERS, INC. Full time

    The Client Relations Specialist acts as the main liaison for Account Managers and external clients. The primary duties of the Client Relations Specialist include conveying customer needs to the production team through job tickets, artwork files, proofs, and other necessary documentation and approvals; overseeing client projects until completion. This role is...

  • Personal Care Specialist

    3 weeks ago

    Walnut Creek, California, United States Wecare Home Assistants LLC dba Abundant Home Care Full time

    Job OverviewWe are looking for a dedicated Personal Care Specialist to provide essential support to individuals in their homes or care facilities. This role is crucial in ensuring that our clients receive the necessary assistance for their daily living activities.Key Responsibilities:Deliver personalized care to elderly individuals, those recovering from...

  • Commercial Growth Specialist

    3 weeks ago

    Battle Creek, Michigan, United States Kellogg Community Credit Union Full time

    Kellogg Community Credit Union is seeking a dedicated Commercial Growth Specialist. The role of the Commercial Growth Specialist is vital for the organization, focusing on fostering relationships within the business sector through various financial products, including commercial loans and deposit accounts. Key Responsibilities: Actively promotes the Credit...

  • Personal Caregiver

    1 month ago

    Battle Creek, United States CAREWATCH OF MICHIGAN HOME CARE Full time $13 - $15

    Job DescriptionJob DescriptionBenefits:Flexible schedulePaid time offTraining & developmentDedicated In-Home Caregiver Join Our Team in Battle Creek, MI!Location: Kalamazoo, MIJob Type: Full-Time/Part-TimeCompany Overview: [Your Company Name] is a premier provider of in-home care services in Kalamazoo, MI. We are committed to delivering high-quality,...

Personal Banker/Member Service Specialist

4 months ago

Battle Creek, United States American 1 Credit Union Full time
Job DescriptionJob Description

We are growing and looking for Personal Bankers/Member Service Specialist. Do you have experience with the following?

  • Looking out for the Financial Wellness of members by thoroughly reviewing their accounts and building personal relationships to retain membership.
  • Opening new bank accounts such as checking, savings, IRA’s.
  • Opening new credit cards and analyzing credit reports
  • Assisting with full lending needs such as analyzing loan requests, processing documentation, closing and funding the loan, follow up with the member and monitoring your queue.

If so, we invite you to consider a career at American 1 Credit Union Below are more details before you decide to apply:

  • Location: Onsite in the Battle Creek Branch opening Fall 2024
  • Position: Personal Banker/Member Service Specialist
  • Wage: 21.00/hour
  • Benefits start on day one: Health, Dental, Vision, Responsible Time Off
  • All offers of employment are contingent upon background screens.

The Member Service Specialist is responsible for delivering excellent member experience through a wide range of credit union transactions, including opening new memberships, lending, and more. The Member Service Specialist must maintain accurate records and follow all credit union processes, policies and procedures while serving the members. This position requires excellent communication skills to effectively engage and recognize the member’s needs and ensure that they are offered products and services that will assist the member with reaching financial wellness. The Member Service Specialist works collaboratively with their branch team to assure that the member experience is superior, and goals are achieved.

Essential Job Functions

  • Engaged Communication: Ensure that engagement between co-workers and members is meaningful with a focus on listening to learn and offering quality solutions.
  • GREAT Service Standards: Commitment to offering superior member experience while following all the GREAT service standards.
  • Accurately Process Member Activity: Service all new and existing accounts, including internal transfers, updating accounts accordingly, ordering/reorder of member checks, process stop payment requests, card inquiries, and troubleshooting. Process all levels of loan applications including auto, credit card, home equity, etc. Submit all loan and membership applications in a timely manner for audit and examination purposes.
  • Focus on Purpose/Mission: Focused on the credit union’s purpose and mission statement of creating financial wellness in our community through everyday banking.
  • Scorecard Accountability: Cross-offer new checking, lending, and product protection to members that are consistent with individual and branch goals.
  • Focused on Clear Member Communication: Properly notify members of loan decisions, follow up on approved applications, prepare all necessary documents, and finalize loan and disbursement of funds. Provide our members with excellent service in person and by phone, answer general and specific account and loan inquiries, and other related Credit Union services and products. Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
  • Diversity, Equity, and Inclusion: Committed to supporting a culture that is inclusive for all.
  • Core Process, Policy, and Procedure Review and Recommendations: Responsible for following all core processes, policies, and procedures including policies and procedures for customer identification and all BSA requirements.
  • Community Advocate: Serves as a representative of the credit union while in the community.
  • Branch Support: Commitment to working all assigned hours and having the flexibility to work from any credit union location within 20 miles of home branch. Willingness to mentor and support other team members. Assist teller line when needed, including processing members' deposits, withdrawals, loan payments, transfers initiated by phone or in person, and other miscellaneous member transactions efficiently and accurately.

Competencies Required

  • People Focused and Strong Communication: Empathetically seek understanding of what members and team members require, expect, and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
  • Achiever, Initiative, and Goal Driven: The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Motivated to achieve goals. Measurable outcomes may include Sales, Growth, Retention, Productivity, Service level, Quality accuracy, Efficiency, Timeliness, Cost savings, etc. Committed to executing individual scorecard goals as well as achieving branch goals.
  • Focused, Accuracy, and Attention to Detail: Thoroughness and accuracy in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
  • Trustworthy, Reliability, and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential including member, employee, and credit union information. Follows all core processes, policies, and procedures.
  • Engaged and Collaborative: The employee will work with others to achieve common organizational goals in a spirit of honoring diversity and mutual respect. Effectively communicates by actively listening and sharing relevant information with co-workers, supervisor(s), and members so as to anticipate problems and ensure the effectiveness of the institution.
  • Humbly Confident and Inquisitive: Committed to asking questions for clarification so that confidence is built in the member relationships. Admit when there is an opportunity for improvement and celebrate with the team when we win together.

Key Accountability Items:

  • Support and Collaborate with Branch Team
  • Accuracy and completion of account and loan documentation
  • Uphold GREAT service standards.
  • Personal Scorecard Results
  • High level of knowledge of all products and services

Requirements:

  • A minimum education of high school diploma or GED.
  • Prior customer service and sales experience.
  • Credit union or banking experience preferred but not required.

The Ideal Candidate:

  • Excellent verbal and written communication skills
  • Working knowledge of PC applications such as Microsoft Office
  • Ability to work independently or as a collaborative member of a team.
  • Ability to direct other team members and coach others.
  • Knowledge of credit union products, services, policies, core processes, and procedures.
  • Ability to provide supervisory leadership of professional- and intermediate-level staff.
  • Demonstrated member-focused strategy skills.
  • Demonstrated skill in gathering, reporting, and summarizing trends in data.
  • Ability to express oneself clearly and articulately both orally and in writing.
  • Ability to make decisions and take initiative in problem resolution.
  • Ability to exercise tact and responsibility with handling confidential information.

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.