Customer Service Representative

4 months ago

Princeton, United States A-1 Limousine Inc. Full time
Job DescriptionJob DescriptionDescription:

Essential Responsibilities:

A Customer Service Representative (CSR) at A-1 is responsible for delivering a first-class experience for our customers at every interaction. The right candidate enjoys working directly with customers and is able to maintain a professional disposition in any scenario. Additionally, the CSR will be able to manage all workflow through our multiple channels of communication with clients and internal team members.

  • Handle 50 - 100 calls a day professionally and timely.
  • Answer all inquiries via phone, email, and online.
  • Book ground transportation reservations for customers and assist with logistical planning and modifications as needed.
  • Responsible for accurate record keeping and data entry.
  • Quickly handle real-time changes and maintains healthy lines of communication with dispatch and field operatives.
  • Work professionally and effectively with 3rd party affiliates and vendors.
  • Build rapport with each customer and focuses on the overall customer experience.
  • Work closely with our sales department in efforts that contribute to sales growth.
  • Work closely with our dispatch department in managing the life of a reservation from intake to delivery, and ensuring customer satisfaction.
  • Handle escalated calls, complaints, and questions from our valuable customers with urgency and bring them to a positive resolution.
  • Manage other duties as assigned.

Benefits:

  • Paid Time Off
  • Paid Training
  • Medical, Dental, Vision, and Life Insurance (offered)
  • 401K Plan with expert assistance available for retirement planning (offered)
  • FSA or HSA plans for medical and childcare expenses (offered)
Requirements:
  • Call Center experience is a plus.
  • Data entry experience.
  • Must have strong written and verbal communication skills.
  • Professional and customer-friendly phone etiquette.
  • Team player with a solid work ethic.
  • Must be a self-starter and takes initiative.
  • Must be able to work one weekend day per week.
  • High School Degree or GED. Associate (Preferred)

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