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Entry Level Client Service Representative

4 months ago

Rio Rancho, United States PLP Albuquerque Full time
Job DescriptionJob Description

We value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Service and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to extend our Client Service and Customer Service Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Entry Level Client Service Representative role was made for you  

Responsibilities of an Entry Level Client Service Representative: 

  • Establish and maintain long-lasting business and client relationships 
  • Identify, troubleshoot, and provide clients with resolutions to their issues and concerns 
  • Maintain open communication between our clients, their consumers, and our Client Services Team 
  • Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions 
  • Provide clients with an individualized purchasing experience and the utmost customer service 
  • Coordinate with the sales team to ensure process orders are completed and installation dates are set 
  • Document client’s contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Services Representative
  • Collaborate with fellow Client Services Representatives, and other Customer Service and Sales team members so that all sales targets are met 

The Ideal Candidate as an Entry Level Client Service Representative:  

  • High School Diploma or equivalent certification required 
  • Experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred 
  • People-oriented and passionate about building relationships 
  • Charismatic and personable demeanor that transpires to fellow Client Services Representative and other Customer Service team members 
  • Results-driven and self-motivated to improve interpersonal skills 
  • Practices active listening and is empathetic to client’s concerns
  • Solution-oriented and takes initiative in resolving unexpected challenges

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