Current jobs related to Front Office Manager - Chicago - Arbor Lodging

  • Front Office Manager

    23 minutes ago

    Chicago, Illinois, United States Lotte New York Palace Full time

    Job Title: Front Office SupervisorLotte New York Palace is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our Front Office team, you will be responsible for leading all aspects of Front Office operations, ensuring exceptional guest service, and maintaining a high level of collaboration among team...

  • Front Office Manager

    1 week ago

    Chicago, Illinois, United States COREcruitment Ltd Full time

    Job Summary:We are seeking a highly skilled and experienced Director of Front Office Operations to lead our guest services team and drive operational excellence in our hotel.Key Responsibilities:Oversee daily front desk operations, ensuring seamless check-in and check-out processesManage staff scheduling and ensure compliance with hotel policies and...

  • Front Office Manager

    7 days ago

    Chicago, Illinois, United States Loews Hotels Full time

    Job Title: Assistant Front Office ManagerAre you a hospitality professional looking for a challenging role in a dynamic environment? We are seeking an experienced Assistant Front Office Manager to join our team at Loews Chicago Hotel.Job Summary:The Assistant Front Office Manager is responsible for coordinating the provision of world-class front desk...

  • Front Office Manager

    7 days ago

    Chicago, Illinois, United States Lotte New York Palace Full time

    Job SummaryLotte New York Palace is seeking a highly skilled and experienced Front Office Supervisor to lead our Front Office operations. As a key member of our team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of professionalism in all interactions.Key...

  • Front Office Manager

    2 weeks ago

    Chicago, Illinois, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and driving business growth.Key ResponsibilitiesGuest ServicesAnticipate and respond to guest needs, maintaining a high level of customer...

  • Front Office Manager

    1 week ago

    Chicago, Illinois, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key ResponsibilitiesGuest RelationsAnticipate and respond to guest needs, maintaining a positive...

  • Assistant Front Office Manager

    2 days ago

    Chicago, Illinois, United States Radisson Blu Aqua Hotel, Chicago Full time

    Radisson Blu Aqua Hotel, ChicagoWe are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at the Radisson Blu Aqua Hotel, Chicago. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and driving business growth.Key Responsibilities:Front Office Operations: Oversee the...

  • Assistant Front Office Manager

    3 weeks ago

    Chicago, Illinois, United States Viceroy Hotel Group Full time

    Job SummaryViceroy Chicago is seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest experiences from arrival to departure.Key ResponsibilitiesOversee the front office operations, including guest check-in, check-out, and room...

  • Director of Front Office

    3 months ago

    Chicago, United States Gecko Hospitality Full time $75,000 - $90,000

    Director of Front OfficeHotel Our company is looking for a Director of Front Office with incredible leadership abilities. If this sounds like you, apply today at our location in Chicago, IL!!! Our history of hospitality continues to inspire us to always provide a warm and inviting experience for our guests. Our hotel is designed with comfort, function and...

  • Front Office Operations Manager

    2 weeks ago

    Chicago, Illinois, United States Four Seasons Hotels Limited Full time

    About the Role:We are seeking a highly skilled and experienced Front Office Assistant Manager to join our team at Four Seasons Hotels Limited. As a key member of our Front Office operations, you will play a vital role in ensuring that our guests receive the highest level of service and that our hotel runs smoothly and efficiently.Key Responsibilities:Manage...

  • Assistant Front Office Manager

    3 weeks ago

    Chicago, United States Radisson Blu Aqua Hotel, Chicago Full time

    Stylish. Iconic. Entirely Radisson Blu. Join this award-winning team of Moment Makers as our next Assistant Front Office Manager.Be a part of the rich culture of a luxury downtown property. Radisson Blu Aqua boasts 334 chic guest rooms and an impressive 8,000 square feet of fitness spa rooms and facilities. The first Radisson Blu in the United States is...

  • Assistant Front Office Manager

    3 weeks ago

    Chicago, United States Radisson Blu Aqua Hotel, Chicago Full time

    Stylish. Iconic. Entirely Radisson Blu. Join this award-winning team of Moment Makers as our next Assistant Front Office Manager.Be a part of the rich culture of a luxury downtown property. Radisson Blu Aqua boasts 334 chic guest rooms and an impressive 8,000 square feet of fitness spa rooms and facilities. The first Radisson Blu in the United States is...

  • Director Of Front Office

    3 months ago

    Chicago, United States Gecko Hospitality Full time

    Job DescriptionJob DescriptionDirector of Front OfficeHotelOur company is looking for a Director of Front Office with incredible leadership abilities. If this sounds like you, apply today at our location in Chicago, IL!!! Our history of hospitality continues to inspire us to always provide a warm and inviting experience for our guests. Our hotel is designed...

  • Front Office Night Manager

    1 week ago

    Chicago, Illinois, United States Fairfield Inn And Suites Full time

    {"title": "Front Office Night Manager", "description": "Hotel Guest Services DirectorAt Fairfield Inn And Suites, we are seeking an experienced Front Office Night Manager to join our team. As a key member of our hotel staff, you will be responsible for ensuring the smooth operation of our front office and guest services.Key Responsibilities:Represent the...

  • Assistant Manager

    8 hours ago

    Chicago, United States The Langham Chicago Full time

    PRIMARY OBJECTIVE OF POSITION: To supervise Guest Reception, Guest Service Ambassadors, Concierge, Flavors of Langham and be acutely aware of operations in the Langham Touch department to ensure a seamless arrival and departure process for each guest. Ensure that all colleagues are adhering to all hotel policies, standards, procedures and regulations. Needs...

  • Assistant Manager

    8 hours ago

    Chicago, United States The Langham Chicago Full time

    Primary Objective Of PositionTo supervise Guest Reception, Guest Service Ambassadors, Concierge, Flavours of Langham and be acutely aware of operations in the Langham Touch department to ensure a seamless arrival and departure process for each guest. Ensure that all colleagues are adhering to all hotel policies, standards, procedures and regulations, Needs...

  • Front Office Representative

    2 months ago

    Chicago, United States Pattern Promotions Full time

    Job DescriptionJob DescriptionJoin Our Team: Front Office RepresentativeAre you a friendly and organized individual with excellent communication skills? Pattern Promotions is looking for a dedicated Front Office Representative to be the welcoming face of our Chicago, IL office.About the Role: As a Front Office Representative at Pattern Promotions, you will...

  • Front Office Director

    6 days ago

    Chicago, Illinois, United States COREcruitment Ltd Full time

    Director of Front Office Job DescriptionAt COREcruitment Ltd, we are seeking a highly skilled and experienced Director of Front Office to lead our guest services team. This role requires a dynamic individual with extensive experience in front office operations, exceptional leadership skills, and a commitment to providing outstanding guest experiences.Key...

  • Front Office Director

    1 week ago

    Chicago, Illinois, United States Fairfield Inn And Suites Full time

    {"title": "Front Office Manager", "description": "Hotel Front Office ManagerHotel EMC2 is seeking an experienced Front Office Manager to lead our front office team in providing exceptional guest service and ensuring seamless hotel operations.Key Responsibilities:Represent the hotel in a positive manner at all times.Recruit, coach, and counsel department...

  • Front Office Director

    2 weeks ago

    Chicago, Illinois, United States COREcruitment Full time

    Job Summary:COREcruitment is seeking a highly skilled and experienced Front Office Director to lead our guest services team. As a key member of our hotel operations team, you will be responsible for driving operational excellence and ensuring seamless check-in and check-out processes.Key Responsibilities:Oversee daily front desk operations, including...

Front Office Manager

3 months ago

Chicago, United States Arbor Lodging Full time
Job DescriptionJob DescriptionDescription:

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.


Summary:

The Front Office Manager (FOM) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Operations Manager with the accounting and human resources functions of the Front Office. The FOM serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The FOM also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.


Duties & Responsibilities:

  • Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions
  • Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information
  • Responsible for the supervision of the security of cash, credit card transactions, and guest information
  • Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel’s property management system to maximize revenue through occupancy and rate adjustments based on market conditions
  • Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
  • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner
  • Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s)
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Regularly sell hotel rooms through direct client contact
  • Ensure all shifts are adequately staffed and arranges coverage of shifts should an absence occur
  • Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
  • Perform other duties as assigned
Requirements:

Qualifications:

  • High School diploma or equivalent required
  • Two years of previous hotel front desk experience required
  • Hilton OnQ certification highly desirable
  • Ability to speak, read, and write fluent English; other languages beneficial
  • Professional verbal and written communication skills
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
  • Problem solving, reasoning, motivating, organizational and training abilities preferred
  • Experience with Microsoft Office and Opera systems required
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility
  • Carrying, lifting or pulling items weighing up to 50 pounds
  • Frequently handling objects and equipment
  • Will be required to work mornings, evening, weekends, and holidays


Benefits:

  • Competitive salary
  • Annual review with increase potential
  • 401k program with company match
  • Additional benefits may be available


Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

  • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.


Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.