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Barista - Shift Lead

3 months ago

Charlotte, United States Chartwells - Wingate University Full time
Job DescriptionJob Description

Key Responsibilities:

1. Team Leadership and Management:

- Supervise and mentor front-of-house and back-of-house team members, providing guidance, coaching, and support to foster a positive work environment.

- Delegate tasks and responsibilities effectively, ensuring that all team members understand their roles and expectations.

- Lead by example and uphold Einstein Bros. Bagels' standards of excellence in service, cleanliness, and hospitality.

2. Operational Excellence:

- Oversee daily operations, including opening and closing procedures, shift transitions, and execution of service standards.

- Monitor performance metrics such as customer satisfaction scores, speed of service, and order accuracy, taking proactive steps to address any areas of improvement.

- Collaborate with management to develop and implement strategies for optimizing efficiency, productivity, and profitability.

3. Customer Service and Satisfaction:

- Ensure that all guests receive exceptional service and have a positive dining experience.

- Address customer inquiries, feedback, and complaints promptly and professionally, seeking to resolve issues to the guest's satisfaction.

- Proactively engage with guests to gather feedback, assess satisfaction levels, and identify opportunities for improvement.

4. Training and Development:

- Conduct training sessions for new hires and ongoing training for existing team members, focusing on customer service skills, product knowledge, and operational procedures.

- Provide feedback and performance evaluations to team members, recognizing achievements and addressing areas for improvement.

- Support the development of future leaders within the team through mentorship and succession planning.

5. Inventory and Resource Management:

- Manage inventory levels and ordering processes to ensure adequate supplies for daily operations.

- Monitor food and beverage costs, waste levels, and portion control to optimize profitability.

- Maintain equipment and facilities in good working condition, coordinating repairs and maintenance as needed.

Qualifications:

- Previous supervisory or leadership experience in a fast-paced hospitality or food service environment.

- Strong interpersonal and communication skills, with the ability to motivate and inspire a diverse team.

- Exceptional customer service skills and a passion for creating memorable guest experiences.

- Detail-oriented with strong organizational and problem-solving abilities.

- Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays.

- Proficiency in using computer systems and point-of-sale (POS) technology.

- Food Handler's Permit or ServSafe certification (preferred but not required).


Further details given during interview. Position for Starbucks or Einstein's Bagel.