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Customer Service/Dispatch/Administrative Support

3 months ago

Syracuse, United States Rentmeister, Co. & Inc. Full time
Job DescriptionJob Description
Customer Service / Dispatch / Administrative Support
Full time, 8am-5pm, Monday-Friday.
Wage: Negotiable/ Depends on experience

Description:
Responsible for providing administrative support to the office and field operations of the plumbing and HVAC business. This role involves coordinating field activities, managing schedules, maintaining records, and ensuring effective communication between the office and field staff. All dispatch teammates play a critical role in ensuring efficient field operations, customer satisfaction, and compliance with company policies and procedures.

Qualifications

  • Excellent written and verbal communication skills in both English and Spanish
  • Quickbooks experience preferred
  • Attention to detail and problem-solving skills
  • Active listener
  • Geographic knowledge of Utah
  • Excellent time management skills and ability to multi-task and prioritize work
  • Strong organizational and planning skills
Responsibilities

  • Answer customer calls and effectively schedule jobs based on criteria provided
  • Answer and direct phone calls with a positive attitude
  • Keep customer appraised of schedule and lead times
  • Schedule and coordinate sub-contractors when appropriate
  • Clear and Concise communication with clients, vendors, department managers, and technicians
  • Assist with various administrative functions within the office
  • Clean and organized desk
  • Any other duty as assigned
Requirements:
- Must be at least 18 years old
- Must be able to pass a pre-employment drug screen an criminal background check
Benefits:
Retirement Plan, Health, Dental, Vision, Medallus Urgent Care, Life Insurance and short term disability available after 90 days

We are a very established company with a great track record. Stable management team that started from the ground up. Because of how we take care of our customers, we are ever-growing. We believe in doing things right the first time. We take work-life balance seriously; we believe in paying people for a job well done.