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RMA Specialist

4 months ago

Huntsville, United States directpathrecruitingservices Full time
Job DescriptionJob Description

RMA Specialist (Root Cause Analysis and Process Improvement)

DirectPath is working with a rapidly growing client looking to add a great talent to their team as an RMA Specialist and play a crucial role in ensuring seamless customer experiences. If you thrive on resolving discrepancies, optimizing processes, and achieving one-call resolutions, we want to hear from you APPLY TODAY and INTERVIEW TOMORROW

Responsibilities:

  • Customer Support: Assist customers with RMA requests, answer inquiries, and educate them on processes.
  • Process Improvement: Collaborate with management and project teams to identify gaps, design new processes, and develop performance measures.
  • Root Cause Analysis: Investigate SLA shortfalls, collect data, and analyze performance metrics.