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Bakery Manager
4 months ago
But what makes working here so sweet?
We have great operating hours
This job is fun. Its literally a piece of cake
This is a great place to make new friends
We love to celebrate and bring joy to the community.
Benefits:
- Free cake and cake discounts. Yummm
- Paid time off
- Bonuses based on performance
- Free uniforms
- Growth opportunities
I. Team Leadership
- Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
- Recruits and selects talent and ensures performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive.
- Engages frequently with team members to gain insight into workload and progress, address any challenges and course correct as needed.
- Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner.
- Delineates role of Assistant Manager, assigning specific responsibilities to support the ongoing leadership of the bakery team and operation.
- Identifies future leaders and cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage.
- Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
- Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
- Manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
- Creates and communicates weekly sales productivity goals, cake production plan and team schedule, and adjusts bakery coverage based on changing business trend.
- Sets inventory par levels based on production demand and sales forecast, monitors stock levels, processes weekly supply orders and conducts monthly inventory.
- Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
- Manages all controllable expenses, including labor, COGS, maintenance and supplies, to maximize profitability.
- Performs administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures.
- Leads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.
- Coordinates special event participation with local businesses, schools and other community organizers.
- Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability.
- Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.
- Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
- Excels at delegating duties, communicating clear expectations, directing others work and managing performance.
- Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
- Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
- Demonstrates strong learning agility, with a passion to grow and excel.
- High school diploma or GED; post-secondary education is a plus.
- 1-3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or foodservice industries.
- Demonstrated success in hiring and developing teams, creating a superior service environment and achieving financial objectives.
- Experience in creating productivity goals, inventory par levels and team schedules, and managing costs.
- Foodservice safety training certificate (or required to obtain within 30 days of employment).
- Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.
- Must have the flexibility to work various shifts, including mornings, evenings, weekends and holidays, based on changing business demands.
