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Customer Service/Sales Coordinator

4 months ago

Cleveland, United States Kaufman Container Full time
Job DescriptionJob Description

Sales Coordinator

Reports to Sales Coordinator Team Lead

Job Description

To provide excellent service and administrative capabilities to specified account base. Responsible for customer service and purchasing activities required to assure best possible service to Kaufman Container customers. Works directly with the account manager who is responsible for all sales activities.

Essential Functions

  • Provide and maintain excellent customer service for the assigned customer account base, account managers and all departments within Kaufman Container.
  • Answer and respond to all incoming customer calls and e-mails.
  • Verify, audit and maintain sell prices for all items sold to assigned customers.
  • Enter new customers, new ship to and pick ticket notes for Traffic.
  • Assist Account Manager with project preliminaries and deco sample requests as needed.
  • Assist with the coordination of customer information such as credit applications, tax exempt information, credit card information, ship-to address details, freight handling as needed.
  • Create new item numbers for parts.
  • Enter new and maintain existing customer sales orders, including direct, warehouse, and decoration jobs.
  • Confirmation, follow-up and expediting of existing customer orders and decorating jobs.
  • Retrieve information from customer's website, as needed, to complete orders, specs, artwork etc.
  • Process art folders and process change requests, as needed, for account base, including ink matches, decoration sample requests and decoration tooling order form.
  • Maintain customer files, including items, specs, artwork, correspondence, quality complaints, quotations and sales reports.
  • Maintain customer paperless files in computer operating system.
  • Assist Account Manager in monitoring inventory and Just In Time programs.
  • Work with the Warehouse and/or Traffic Department to obtain freight rates.
  • Assist with customer credits, which may include contacting customer for short payments or other discrepancies.
  • Issue customer complaint information to the Quality Department for action.
  • Provide customer reports, as required by the customer or the account manager.
  • Assist with customers using the Kaufman/Customer specific Portal, as needed.
  • Answer and respond to incoming supplier calls and place outgoing calls to suppliers, as needed.
  • Enter new supplier purchase orders.
  • Retrieve information from supplier website, as needed, to complete part entry, orders and specs.
  • Follow-up and expediting of existing purchase orders to maintain delivery date accuracy.
  • Verify all supplier order acknowledgments - including price, part number and delivery dates.
  • Coordinate vendor information to accounts payable including processing debit memos to vendors, reviewing costs and approving vendor invoices for processing.
  • Process carrier freight bills for included in sell price or billing to customer.
  • Maintain off-site inventories for specific account base.
  • Maintain decoration job material dates and completion date confirmation to customers.
  • Create MOM's (BOM) for offsite jobs and maintain product timing for customer orders.
  • Order samples for customers, when requested by account manager.
  • Maintain Open Customer Order, Supplier PO and Unconfirmed PO reports.

Additional Responsibilities

  • Perform other duties as assigned.

Qualifications

  • College Graduate - Associate's or Bachelor's Degree (preferred but not required)
  • Up to 5 years customer service experience, preferred.
  • Positive attitude
  • Self-motivated
  • Excellent communication skills
  • Working knowledge of computer systems