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Technical Support Coordinator

4 months ago

Louisville, United States Lantech Full time
Job DescriptionJob Description


Here's a Glimpse at What you'll Do:

As a Technical Support Coordinator at Lantech you will:

  • Provide technical support via phone, email, and video to customers, service technicians, and spare parts coordinators for all Lantech products.
  • Document and troubleshooting electrical, mechanical and programming issues
  • Coordinate with internal teams (engineering, manufacturing, sales, etc.) to develop a resolution for the issue.
  • Follow up on open service tickets.
  • Ensure the service ticket is completely documented and all collaborating data and communication is attached.
  • Program PLCs, HMIs, VFDs, Light Curtains, etc. for the parts team
  • Create requests to the parts group for warranty and contract parts orders and part quotes based on field service technician requests.

Work schedule is Monday to Friday (8 hours/day) with periodic rotation to cover early or late shift (10am-7pm). Periodic covering of after-hours support is also required which may include coming into the facility to remove a part from a machine on the floor or programming a part for the Lantech Parts Team.

What are we Looking For? (Requirements)

We are look for someone who:

  • Has 3-5 years of experience servicing, testing, maintaining, or providing troubleshooting support for controls-based industrial equipment.
  • Is detail-oriented, self-starter, with excellent customer service skills and a strong technical aptitude.
  • Is able to read mechanical and electrical drawings.
  • Has strong oral and written communication skills.
  • Is proficient using Microsoft Office (Word, Excel, Outlook)

Desired skills

  • The ability to troubleshoot RSLogix500 and RSLogix5000-based PLC logic
  • WinMan experience

Education

  • Associate's degree in a technical field. Will consider minimum 5 years equivalent experience.

Why Work with Us?

  • Job Stability - Lantech is an essential business who is thriving in the manufacturing industry and growing exponentially in the market. We believe that job stability is not only about your ability to hold a job. It also means you enjoy what you are doing as well as the benefits and compensation offered.
  • Competitive Benefits - 401k + Company Match, Quarterly profitability bonus, Medical, Dental, Vision, Paid Life, STD & LTD, Paid Life insurance, Paid Vacation, 8 paid holidays per year
  • Competitive Pay
  • Casual Dress
  • GREAT CULTURE
  • & More

Who are We?

Lantech has been leading the packaging industry since 1972; and it's our team members who make our success possible, so we make their work fulfilling with a fun environment and rave-worthy benefits. Sound like the perfect workplace for you? Consider applying if you're ready to show up wholeheartedly every day with a willingness to learn and a dedication to constant improvement.

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